Incident Overview
While deplaning, a passenger seated in the first row of the cabin was removing carry-on luggage from a compartment in the forward bulkhead, adjacent to the 1L entry door. Other passengers were exiting via the 2L door. None of the flight attendants were monitoring the forward (1L) door, which was not in compliance with company procedures.
Sequence of Events
Unexpectedly, a gate agent opened the 1L door from the outside. As the door moved inward and upward, the passenger's head and left shoulder became caught between the door and the forward bulkhead. The passenger was carried upward with the door and then fell to the cabin floor as the door reached fully open.
Injuries
The passenger sustained a fractured arm as a result of the incident.
Operational Context
The compartment from which the passenger was retrieving luggage was normally used by crew only, but was utilized in this case due to lack of other space.