B767 Captain reported Hazmat documents provided to the flight crew contained numerous weight and description errors. After making multiple attempts to correct the issue without resolution; the flight crew refused the Hazmat shipment and the flight departed safely.
Synopsis
B767 Captain reported Hazmat documents provided to the flight crew contained numerous weight and description errors. After making multiple attempts to correct the issue without resolution; the flight crew refused the Hazmat shipment and the flight departed safely.
Narrative
The Dangerous Goods form showed what I considered a large amount of Dangerous Goods. It was a little over 4;500 pounds of drill code 9L substances in 3 shipments; and another shipment that had less than a pound of drill code 8L. Two shipments of the 9L substances were the exact same amount down to the hundredths of a pound. The large quantity and the appearance of a possible duplicate shipment caused both [the First Officer] and me to raise an eyebrow. I called the dispatcher who connected me to the Hazmat desk. I was told by a supervisor that these amounts were wrong and that the paperwork was wrong as well. But; [the supervisor] didn't know for certain what to do and suggested someone in operations would need to figure it out. This began a series of radio and phone calls that led nowhere. No one knew anything about the hazmat; no one wanted to figure it out; and no one really cared. I called the Chief Pilot and had to leave a voicemail. I talked again to the dispatcher and asked to escalate the need for help to the next level on his end; and maybe even to the ops director. At this same time I'm getting more erroneous information from ZZZ ops that was basically a wordy plea to try and get me to leave without a resolution. I finally decided to oblige this request as it seemed the only way we were going to depart. BUT; only after ALL the Dangerous Goods were removed from the airplane. ALL of it was removed. It took a pay loader 3 trips to get it all removed and when they were done the final weights message showed a 12;500 drop in TOW. Which makes me wonder: what did it really all weigh? I wasn't sure if this decision was the greatest one; I would rather had accurate data and confident coworkers assuring the accuracy; but I didn't have any of that. There was no one that knew anything accurate about this shipment that could verify anything. At that moment we got a call from the Chief Pilot. He said he had been working the problem for about a half hour; could not get a hold of anyone who knew a thing about the DG on our airplane; and was in complete agreement with our decision to take it all off the airplane. He remarked that he was shocked at this; I told him we were both quite shocked as well. We were about 2.5 hours late to [our destination].
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.