Air carrier Captain reported the ground crew left the aircraft without giving instruction to set brakes or clearance to start engines during the push back from gate.
Synopsis
Air carrier Captain reported the ground crew left the aircraft without giving instruction to set brakes or clearance to start engines during the push back from gate.
Narrative
B767-400 pushback from gate. Initial contact from pushcrew was not SOP. After I received push clearance; I said 'cleared to push; east taxi'. The ground response was cleared to push. After initial push; Ramp instructed us to 'push deep abeam Taxiway XX'. I vocalized exactly those instructions and my ground crew response was; 'yes'. I repeated the instructions and received no reply. We suspected the push crew was new and training; as well as the Marshaller. We pushed abeam Taxiway XX and the ground crew never vocalized a response. Our ground crew disconnected the aircraft and left without any required commands such as 'set brakes; cleared to start engines; or disconnecting headset'. I held the brakes and the aircraft did not roll forward. I flashed my taxi light twice and received no reaction from ground crew or Marshaller. I tried again and used the ground call horn twice. No result. We tried to use hand signals to other marshallers to signal we couldn't hear; they waved and turned around. At this time I set the parking brake. I asked the First Officer to contact ZZZ Ramp to clear our aircraft for engine start. I asked the Relief Pilot to call ZZZ Operations and relay information to our ground crew about the noncompliance. Operations reported they were unable to reach them; but would forward the information.
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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.