MIA TRACON Controller reported confusion that pilots are having with climb instructions on the FOLLZ2 SID.
Synopsis
MIA TRACON Controller reported confusion that pilots are having with climb instructions on the FOLLZ2 SID.
Narrative
Aircraft X was a FOLLZ2 departure off of MIA. On check in with Departure; Aircraft X was instructed to 'climb and maintain 16;000' to which the pilot responded 'climbing to 16;000.' The FOLLZ2 departure has a restriction at MARCK of 5;000 ft.; and aircraft are instructed to climb via the SID by Clearance Delivery on the ground. The pilots leveled at 5;000 and did not continue the climb to 16;000 as they still had 20+ miles to go before reaching MARCK. However; there was an OLAHS arrival at 6;000 that was going to be a factor for the aircraft if they suddenly realized they had been instructed to climb and maintain 16;000 and not climb via so we stopped Aircraft X at 5;000 until passing the traffic. Once past the traffic; again; Aircraft X was instructed to 'climb and maintain 16;000' which they read back but then came back and asked if we wanted that now or after MARCK. Aircraft eventually climbed to 16;000 and no further issues.This is becoming a regular occurrence with the SID's at MIA that have these 5;000 ft. restrictions. Pilots are not familiar with 'climb and maintain vs climb via' phraseology and are always asking if the climb is unrestricted; which isn't 7110 phraseology and just tied up the frequency. Pilots and airlines need to review and/or train the climb via procedures and phraseology again. Also these 5;000 ft. restrictions are not needed and just cause confusion at MIA so removing them should occur ASAP.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.