WRONG FUEL LOAD PUT ABOARD AT CLE. ENRTE; FUEL DEFICIENCY WAS DISCOVERED. FLT DIVERTED TO MCI FOR FUEL.
Synopsis
WRONG FUEL LOAD PUT ABOARD AT CLE. ENRTE; FUEL DEFICIENCY WAS DISCOVERED. FLT DIVERTED TO MCI FOR FUEL.
Narrative
HOW THE PROBLEM AROSE: FUEL SLIP DELIVERED FROM LOAD PLANNING HAD THE WRONG FLT SEGMENT. WE WERE FUELED FOR THE SECOND LEG OF A 2 LEG FLT RELEASE. THE LOAD PLANNER FUELED US FOR THE DEN-SFO TRIP NOT THE CLE-DEN TRIP WHICH REQUIRED 10000 POUNDS MORE FUEL. MYSELF AND THE FLT ENGINEER CHKED THE FUEL SLIP TO THE FUEL ON BOARD AND DID NOT NOTICE THE FLT PLAN WE CHKED IT AGAINST WAS FOR THE WRONG TRIP. CONTRIBUTING FACTORS: 1) THE FLT PLANNING ROOM WAS NOISY AND CROWDED. THERE WAS NO PLACE TO SIT DOWN AND REVIEW PAPERWORK FOR THE FLT. 2) WE RARELY RECEIVE MULTIPLE LEG FLT RELEASES. WE NORMALLY FLY 1 SEGMENT RELEASES. ALL 4 PEOPLE ASSOCIATED WITH THIS FLT MADE THE SAME MISTAKE. WE MISREAD THE FUEL LOAD FROM THE FLT RELEASE. WE MADE THE NUMBERS 'FIT' SO TO SPEAK. THE DATA WAS CLOSE ENOUGH NOT TO CAUSE ANY QUESTIONS OR CONCERN. HOW IT WAS DISCOVERED: WE CLBED THROUGH 10000 FT MSL. THE FLT ENGINEER COMPUTES THE FUEL LOG ON ACTUAL BURN FROM TKOF. IT WAS NOTED OUR FUEL AT DEST WAS FAR LESS THAN FLT PLANNED. WE THEN NOTICED THE FUEL LOAD GIVEN TO US IN CLEVELAND WAS FOR OUR SECOND FLT DEN-SFO. CORRECTIVE ACTIONS: WE MADE A NONSCHEDULED FUEL STOP IN KANSAS CITY TO ADD ADDITIONAL FUEL. HUMAN PERFORMANCE: WE ACCEPTED A MISTAKE AND MADE THE NUMBERS FIT. I'VE NEVER SEEN A LOAD PLANNER PUT THE WRONG FUEL LOAD ON AN AIRPLANE. WE HAD PLENTY OF TIME FOR PROPER FLT PLANNING REVIEW AND NORMAL CHKLIST PROCS.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.