Maintenance Controller reported not advising Contract Maintenance to perform several additional inspections after a jet bridge canopy struck the L1 Door. It was later determined that the L1 Door had sustained damage. The aircraft was removed from service for repair.
Synopsis
Maintenance Controller reported not advising Contract Maintenance to perform several additional inspections after a jet bridge canopy struck the L1 Door. It was later determined that the L1 Door had sustained damage. The aircraft was removed from service for repair.
Narrative
Aircraft X flew from ZZZ to ZZZZ. Subsequent flight from ZZZZ to ZZZ; local time XA:12; jet bridge's canopy retracted and interfered the L1 door. Approximately 1 hour 30 minutes after the incident; Maintenance was notified after a Contract Maintenance accomplished the inspection and operational check of the L1 door in accordance with AMM XX-XX-XX; FORWARD ENTRY DOOR INSPECTION/CHECK. Per Contract Maintenance's statement; no door malfunctions noted and cockpit indications are good and no dent or fuselage damage noted. I was fixated on door operation and visual inspection only due to extensive maintenance delay without Maintenance knowing. As a result; I failed to advise the Contract Maintenance to perform further investigation; as per given AMM task 'GROUND HANDLING EQUIPMENT HITS AIRPLANE OR PART DEPARTS AIRPLANE' AMM task XX-XX-XY. Based on contractor's finding; I released the plane so it flew subsequent flight to ZZZ. However; once Aircraft X arrived to ZZZ; the abnormal door movement was noted by Gate Agent; and ZZZ Maintenance found damage in the upper hinge on L1 door. After 6 days; I noticed I forgot to ask contractor to perform 'GROUND HANDLING EQUIPMENT HITS AIRPLANE' AMM task.I felt pressure on time as customers are already boarded while I was communicating with the Contract Maintenance.Maintenance should be the first point of contact; as Maintenance related discrepancy or aircraft damage occurred; so the event information could be shared among the Maintenance Control department. Therefore; it possibly creates redundancy while minimizing delays.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.