Air Carrier First Officer reported aircraft PACK's malfunction during cruise. In spite of communication and O2 mask issues the flight crew was able to descend and reestablish the aircraft to a stable condition and safely continue to destination.

Date: 2022-09 · Aircraft: Citation X (C750) · Phase: cruise

Anomalies: aircraft-equipment-problem-critical|deviation-discrepancy-procedural-published-material-policy|deviation-discrepancy-procedural-clearance

Synopsis

Air Carrier First Officer reported aircraft PACK's malfunction during cruise. In spite of communication and O2 mask issues the flight crew was able to descend and reestablish the aircraft to a stable condition and safely continue to destination.

Narrative

Just as we were reaching cruise at FL430; we got the first indication that we had a malfunction (overheat) with one of 2 PACK pressurization systems on the plane. Following the checklist allowed us to continue the flight at 430. Some 4-7 minutes later we developed a malfunction with our second PACK pressurization system; and noticed the Cabin Altitude began to climb. We donned O2 Masks and began an immediate descent. At the beginning of the descent we were getting a lot of static/interference on our intercom system; and I was mostly unable to hear ATC or my copilot; but we communicated with gestures and heading/altitude settings. Communication was further hindered by a malfunction of my O2 mask passing through about FL350. ATC gave us headings and altitudes to follow; and we complied as best as we could. The controller did an outstanding job. We had thought we had officially [requested priority handling]. After leveling off at 10;000 feet and restored normal communications in the cockpit we were surprised when a new ATC controller asked if we would like to [request priority handling]. At that point the priority portion of our flight was behind us; the aircraft was in a safe and stable condition; and passengers were unharmed. We declined [requesting priority handling] at that moment. In hindsight; perhaps we should have anyway.Cascading mechanical issues. Primary issue caused within the pressurization system. Complicated by an improperly connected O2 mask; which hindered focus and communication. Primarily caused by a maintenance event; not sure that's avoidable. There might be a way to test the O2 masks so mine/others don't malfunction again.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.