Air Carrier pilot reported incorrect Jeppesen charting and incorrect ramp controller instructions resulted in taxiing to closed terminal alley in EWR. Pilot also reported issues with the old terminal lighting and signage.

Date: 2022-12 · Aircraft: Commercial Fixed Wing · Phase: taxi

Anomalies: deviation-discrepancy-procedural-published-material-policy|deviation-discrepancy-procedural-clearance|ground-event-encounter-ground-equipment-issue|ground-incursion-ramp

Synopsis

Air Carrier pilot reported incorrect Jeppesen charting and incorrect ramp controller instructions resulted in taxiing to closed terminal alley in EWR. Pilot also reported issues with the old terminal lighting and signage.

Narrative

When taxiing in to park the ramp controller instructed us to 'taxi via L-1 and in to the gate'. The Jeppesen charts incorrectly showed the old terminal as closed and the new terminal as open. As we taxied in to our ops assigned gate in the new terminal we were told to stop by the Ramp Controller and informed we would need to use a tug to be towed out of the new terminal alley and back to the old terminal. We held on the new ramp for about 30 minutes waiting on a tow crew to bring us to the old terminal. Additionally; the old terminal is poorly lit and the gate numeral signs for the old gates are washed out by building spotlights behind the signs.Cause - Poor taxi direction from the Ramp Controller. Poor signage and lighting at the old terminal. Most importantly; incorrect information on the Jeppesen charts.Recommendations - Update the Jeppesen charts to show the old terminal as open and the new terminal as closed and under construction. They currently depict the entire old terminal as closed and the new terminal as open. Provide better signage and lighting on the old terminal. Instruct ramp controllers to provide more specific taxi instructions in a construction area.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.