A321 flight crew reported the cabin crew was concerned they were not contacted by the pilots to check on their condition after a minor wake turbulence encounter .
Synopsis
A321 flight crew reported the cabin crew was concerned they were not contacted by the pilots to check on their condition after a minor wake turbulence encounter .
Narrative
On the descent; we encountered wake turbulence. Seat belt sign was on. No PA was made as we were in the descent and was in a critical phase of flight. Flight Attendants did not call me. Upon gate arrival; the Flight Attendants asked 'was that wake turbulence?' I said yes but the seat belt sign was on and; in my opinion; wasn't greater than moderate wake. One Flight Attendant commented that they were in the aisles and they fell down. I asked if anyone was injured or any passengers asked for assistance. She responded no and no injury report was filed. Being in clear air; no reports of turbulence and we were not following a heavy aircraft; makes it nearly impossible to predict wake turbulence. The seat belt sign was on and that did help mitigate any injuries. A call back to the cabin to see if everyone was ok could have been used; but; being in the descent and not receiving a call from them gave me the understanding no injuries were encountered. Upon deplaning was the first time I heard that a flight attendant fell. Once again though; I asked if everyone was ok. She responded yes and no injuries were encountered or reportedBetter communication between cabin and flight crew would have helped. Nobody was hurt; aircraft had no damage and the flight ended routine.
Second reporter narrative
During descent; we experienced a minor wake turbulence event. No reports from the Flight Attendants during the descent. After all passengers disembarked; one of the FA's wanted to ensure that the pilots checked on them after an event like this. No injuries were reported.ATC [should notify] aircraft if they are following a heavy aircraft; even at altitude.
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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.