I90 Approach Controller reported efforts to assist an aircraft in distress was met with lack of support; resources; and guidance from management. The Controller was able to guide the aircraft to VFR conditions.

Date: 2023-01 · Aircraft: Small Aircraft; High Wing; 1 Eng; Fixed Gear

Anomalies: atc-issue-all-types|deviation-discrepancy-procedural-clearance|deviation-discrepancy-procedural-published-material-policy|inflight-event-encounter-weather-turbulence|inflight-event-encounter-loss-of-aircraft-control

Synopsis

I90 Approach Controller reported efforts to assist an aircraft in distress was met with lack of support; resources; and guidance from management. The Controller was able to guide the aircraft to VFR conditions.

Narrative

Aircraft X was first noticed as a VFR 1200 code with no ADS-B. I noticed the aircraft drop off radar outside of our northern boundary of the airspace north of Hawthorne 45R airport. I notified Supervisor and response I received was 'were we talking to him' my reply was no. never heard anything from that Supervisor again. The aircraft reappeared on radar indicating a very aggressive climb. The whole area was IMC and I noticed the aircraft heading directly to extreme precipitation with reported possible tornado activity. Center called to coordinate an inbound Aircraft Y. I asked them to see if Aircraft Y could relay to the potentially distressed aircraft. Aircraft X responded on guard I redirected him to my frequency and begun issuing the distressed aircraft. I received little to no assistance from management the only thing the Operations Manager did provide me with was an airfield with VMC conditions LCH. I never heard from management again. The aircraft was in extreme distress the entire time showing erratic turns and rapid climbs and descents. I provided the aircraft with multiple no-gyro vectors constant monitoring of his airspeed and flightpath and altitude callouts. While the aircraft sometimes reversing course and climbing or descending rapidly. After an hour or so of continued watch and guidance he was finally directed to LCH approach where he finally encountered VMC conditions. Recommendation: More direct supervision; more help; anything. They were notified that there were qualified pilots in the control room who could have helped assist me with this situation instead they chose to put those controllers on positions with known foreseen traffic because weather shut down those airspaces. The complete lack of awareness from management was appalling.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.