Ramp employee reported observing multiple procedural and safety issues of other ramp employees operating ground equipment. Reporter expressed concern that a new hire ramp employee was allegedly training new hires and may not have the operational experience to do so.

Date: 2023-02 · Aircraft: B787 Dreamliner Undifferentiated or Other Model · Phase: ground

Anomalies: deviation-discrepancy-procedural-published-material-policy|ground-event-encounter-ground-equipment-issue|no-specific-anomaly-occurred-unwanted-situation

Synopsis

Ramp employee reported observing multiple procedural and safety issues of other ramp employees operating ground equipment. Reporter expressed concern that a new hire ramp employee was allegedly training new hires and may not have the operational experience to do so.

Narrative

These are some of the concerns I witness on a daily basis on the ZZZ ramp as I perform my cargo running duties. First I often see ramp employees not using lighted wands in the morning before sun up. New ramp employees copying veteran ramp employees and not following SOP when unloading widebody aircraft. A fairly new ramp employee copying others by over-torquing a string of universal dollies to line up to a cargo loader to take the pallets off; when he could have and should have continued straight forward and when I asked why he was doing what he was doing (curving away from the cargo loader in a tight circle) he said that's how they do it. I questioned him further and he said the trainers said it was okay. Then I introduced myself and began to explain to him those procedures were not SOP and explained to him why he should cease the practice immediately; he said okay but a couple of hours later he was doing it again. A rookie crew and it seems like most crews don't cross the T when unloading widebody aircraft anymore. This particular crew was again unloading towards a B787 engine with some overhang on the pallets and two of the three said; yeah; we know and one of the ramp crew who was so green she didn't know she was supposed to give guidance to the ramp employee driving the tractor while offloading from the cargo loader. After they finished unloading the forward cargo pit the cargo loader driver hit the freight from behind after pulling away from the aircraft when one of the ramp employees was attempting to hook me up to the string of cargo on the four universal dollies and just barely got out of the way of the dollies as they moved forward. I asked the crew to work safer and watch out for one another. The driver of the cargo loader when asked did he know he hit the dollies said no. I advised the ramp employee he should file a report and that I would assist him; but he said they had another trip they needed to get to.A ramp employee informed me; but I have not confirmed this; but a new hire fresh off probation is a trainer; and that in itself is ridiculous. These new hires are training new hires. They don't have enough experience in the operation to train new personnel on SOP; nor do they have enough days on the ramp to give examples of situational awareness and historical consequences of non-adherence to SOP and the incidents from the past. New hires here cannot be identified because they aren't required to wear the vest; but their lack of efficiency screams loudly who they are. Now that I am back to work is shall continue send what I hope to become progress report on wild; crazy and scary situations happening on ZZZ ramp. By the way; the safety zone isn't so safe because of other companies driving through the safety zone because no one is managing the Ground Support Equipment parked between the gates from Company as well as other ramp service companies.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.