Air carrier cabin crew reported a passenger's laptop was emitting smoke during cruise. The flight attendants secured the device in a thermal containment bag until destination arrival where it was safely turned over to the appropriate personnel.
Synopsis
Air carrier cabin crew reported a passenger's laptop was emitting smoke during cruise. The flight attendants secured the device in a thermal containment bag until destination arrival where it was safely turned over to the appropriate personnel.
Narrative
As we were doing our main meal service after takeoff; FA working the aisle on aircraft right waved at me to signal for help. Said passenger in [seat] XX; computer was smoking. Immediately FA working the galley called FA B to ask them to have the thermal containment bag ready. I informed the cockpit; of the situation and said that I would call back with more information. All 3 of us worked together to follow Company [priority handling] procedures for computer smoke; being ready in case of potential fire ignition . The computer was placed in the thermal containment bag and store as per manual instructions. The passenger was very cooperative; texting his company IT department to obtain necessary information. We informed him that the computer was to remain in the bag and given to the proper authorities to investigate and he would get it back later. After landing; when the door opened. Authority personnel; a Company inflight supervisor; and a customer service supervisor met the flight. Took care of [the] Passenger and asked us questions about the event.
Second reporter narrative
While delivering meal trays in a zone; I noticed smoke coming out of a laptop computer at seat XX customer inform me earlier he spilled champagne on keyboard and he was trying to restart it on successfully when it started to smoke the smoke was white; gray and color and had a strong electrical smell. I immediately notified the person in galley flight and to call flight deck and grab the thermal bag. I informed the customer we needed to place the laptop and a thermal bag to prevent any additional smoke possible fire laptop was not hot; but appeared to be melting. Laptop was placed in bag and stored. There were no injuries during this event.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.