Air carrier FA reported a mechanical failure of the nose wheel steering and the need to execute a priority landing. The FA explains there was a feeling of lack of support from the respective company.
Synopsis
Air carrier FA reported a mechanical failure of the nose wheel steering and the need to execute a priority landing. The FA explains there was a feeling of lack of support from the respective company.
Narrative
At the initial descent after the FA's (flight attendant) were seated for landing; I felt the plane start to ascend again. I knew instinctively that something was wrong. I saw passengers looking at me and I sat in my jump seat looking normal so as not to freak them out. The captain called the FA's a few minutes later and told us that there was something wrong with steering and that we were going to circle while he and the FO ran checklists to see if they could fix it. He then made an announcement to the passengers. We circled and circled. We flight attendants prepared by reviewing the land ditching checklists; safety checklists; and I reviewed by reading the emergency safety demo several times. I also reviewed my commands in our heads several times. We FAs also called each other on the inter-phone several times to review procedures and discuss ABA's (Able-Bodied Assistant). I told the crew we had several off-duty crew and pilots on board and if we needed ABA's we would pull from them first. Eventually; the captain called us again and told us that the steering was not working regardless of what they did and that our flight was [requested priority handling]. We would have an forced landing and that a runway was shut down for us and we would be met by fire trucks and towed to the gate. He then did a briefing with us. He then made an announcement to the passengers and asked the FAs to prepare the cabin again for landing. We were prepping the cabin again when my apple watch started to vibrate. I looked down and noticed a call from the inflight duty manager. I was appalled that the inflight duty manager was calling me in the middle of a landing. Calling me in the middle of a flight is breaking my SOP's as we're not allowed to be on our personal devices while working. I couldn't have answered regardless of the emergency or not. I obviously ignored the call. While doing the final walkthrough I also briefed a pilot that was commuting as an ABA for the 1R door. Once I returned to my jump seat; I continued to try to keep a good face on as I was forward facing to passengers. We eventually landed and stopped at the end of the runway. The whole time we were landing; I was running through my commands in case we veered off the runway and had to evacuate. Once we stopped; the whole plane felt relief. We sat for a long time on the runway. The whole time; I had to be 'on.' It was very stressful. Once we arrived at the gate and passengers deplaned; I spoke with the duty manager. She said that they called because the always make positive contact in these situations. I was honestly shocked. We cannot answer in the air. Nor is it our priority. I told her I felt unsafe and did not want to work my next flight to Denver. She seemed concerned and said she would tell crew scheduling. We debriefed with our pilots. I told them I felt stressed; unsafe and unfit to fly; and preferred to not work the last leg to Denver. The captain was supportive of that. During our debrief with the captain as a crew; he got a call from pilot ops. He discovered that we would be getting a ferried plane from Denver and would be working it back to Denver. I asked if they would be putting reserves on it to replace us and pilot ops said to call the duty manager to check. I called the duty manager back and was told no. I asked if it was possible to do it since there are standbys in Denver. I was told no. That if I was taken off the trip it would be a missed trip that my supervisor would have to decide later to take off or keep. I felt threatened with a missed trip. I said we just have an emergency landing. I feel unfit and unsafe and it doesn't matter? And I was told that I had to fly or get a missed trip. I was shocked and appalled. I was then told I could call fatigue and the fatigue review committee would decide. Seeing as I had already called out fatigued twice this year; I was too scared to do it again and didn't want to be punished for calling out a third time. Ifelt unsupported by inflight and the inflight duty manager. I knew if we had another emergency or a medical; I most likely had nothing else to give on that last leg to Denver. I was exhausted; unfit; and unsafe. I flew anyway out of the fear of punishment. I was a shell of myself flying home.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.