A220 pilot reported aircraft pressurization system malfunction during departure. Flight diverted and after landing manually adjusted cabin altitude before opening aircraft doors.
Synopsis
A220 pilot reported aircraft pressurization system malfunction during departure. Flight diverted and after landing manually adjusted cabin altitude before opening aircraft doors.
Narrative
Upon departure from ZZZ; the flight crew noticed an unusual amount of pressure changes that caused us to constantly 'pop' our ears. As we continued to climb toward our cruise altitude; the issue continued but was more mild and intermittent. When we reach cruise; the cabin called us to report a passenger complaining about a loud 'squeal' from the exit row on aircraft right. At this time; we started closely monitoring the cabin pressure and noticed the CAB ALT fluctuating +/- 800' and RATE fluctuating +/- 1500 with a DeltaP ranging from 8.2-8.6. This situation continued and was causing the flight crew ear pain and headaches. After reaching out with Dispatch; Maintenance; and the cabin; we decided to error on the side of caution and protect our passengers from further discomfort by diverting to ZZZ1. As we descended for approach; the constant ear 'popping' and discomfort returned; similar to departure; and when established on the approach the CAB ALT became -2000' and remained until parking at the gate. During taxi in; we warned the ground crew to avoid opening any aircraft doors until we figured out the best way to reduce the cabin pressure. When parked; we MANUALLY increased the CAB ALT to achieve a DeltaP of zero before finally opening the doors and giving our passengers relief.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.