CTLR COMPLAINS ABOUT TELCO LINE FAILURE.

Narrative

ON NOV/XX/92 WE EXPERIENCED A FAILURE OF OUR GP XX03 LINE. WE USE THIS LINE TO COMMUNICATE WITH LSE ATCT; ZMP; AND PNM AFSS. THE COM EQUIP AT RST ATCT IS NO LONGER RELIABLE. THE SYS FAILS REPEATEDLY. WE'VE REACHED THE POINT WHERE WE SEE THE TELCO TECHNICIAN MORE OFTEN THAN SOME OF OUR OWN AF TECHNICIANS. THE COM EQUIP AT RST IS VINTAGE EQUIP; POSSIBLY FROM THE DAYS OF THE CAA. THERE IS NO ONE IN THE ROCHESTER AREA WITH THE KNOW-HOW TO KEEP OUR COM SYS GOING. ON NOV 22; WHILE TRYING TO REPAIR THE GP XX03 LINE; TELCO INADVERTENTLY DISCONNECTED OUR 4 GP 0066 LINE. THIS IS OUR HDOF LINE TO ZMP SECTORS 5; 6; 7; 8; 36. AS OF NOV/XY; THE LINE IS STILL OUT OF ORDER. SOLUTION: WE NEED A NEW COM SYS. IN THE INTERIM; WE NEED TO FIND SOMEONE FAMILIAR WITH OUR VINTAGE EQUIP. THE CTLRS ARE DOING A COMMENDABLE JOB DEALING WITH THE SITUATION. STILL; OUR ABILITY TO PROVIDE A SAFE; ORDERLY; AND EXPEDITIOUS FLOW OF TFC IS IMPAIRED. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: RPTR STATES THAT A UCR WAS FILED AFTER ASRS RPT WAS SUBMITTED. AS A RESULT; A TELCO TECHNICIAN FROM ANOTHER AREA SPENT ABOUT 12 HRS WORKING ON THE TELEPHONE LINE. SINCE THAT TIME; THEY HAVE NOT HAD ANY MORE PROBLEMS. WORK WAS COMPLETED ABOUT 40 DAYS AGO.