EMB-175 flight crew reported nose wheel steering failure during taxi.
Synopsis
EMB-175 flight crew reported nose wheel steering failure during taxi.
Narrative
Steer Fail.Crew received a Steer Fail EICAS caution message upon arrival into ZZZ. Prior to the message the flight had proceeded with no issues. Arriving into ZZZ the weather was VFR. We were cleared for the visual to runway XX. A stable approach was flown to the touchdown and rolled out normally. As we approached Taxiway 1 for the exit tower instructed us to taxi Taxiway 1; Taxiway 2; cross runway XY-XZ to park. I went to the tiller at about 22 knots and upon starting to turn to the right we got a Steer Fail message in the EICAS. I stopped the plane smoothly and we notified tower that we had the problem and need to trouble shoot. We ran the QRH checklist and it did not fix the problem. We coordinated with operations and tower to get a tug to pull us to the gate. I made periodic PA's to keep the passengers informed and that everything was alright. We also messaged dispatch and sent a message while we were waiting for the tug. Upon arriving at the gate everyone deplaned normally via jet bridge.'Steer Fail' as the tiller was being activated. Aircraft became unable to exit the runway in a safe manner without use of the nose wheel steering.I believe the crew handled the situation well. The plane remained under positive control through the incident and was stopped smoothly and immediate communication with the tower about the steering failure and not being able to taxi clear. Passengers were kept informed throughout.
Second reporter narrative
Captain made a normal safe landing on Runway XX. When he switched to the tiller start steering; at approximately 22 knots; we received a 'steering fail' caution on the EICAS. We came to a stop and set the parking brake as well as informing the tower. We referenced the QRH with unsuccessful outcome. The Captain attempted to exit the runway but was unable to safely. We informed tower we were disabled and that we'll be calling for a tow. At about XA:05 tow crew arrived and towed us to the gate with airport operations assistance. We arrived 10 feet from the parking spot and the tug died. They had to switch out tugs; which took some time; then we officially arrived at gate at XA:52.We accomplished normal shutdown procedures at that time and deplaned the aircraft. Captain proceeded to call Maintenance Control and work with the mechanics onboard.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.