Air carrier technician reported that they were informed by the pilot that the aircraft had been struck by a ground service vehicle; and the supervisor allegedly deviated from proper procedure in resolving the damage.
Synopsis
Air carrier technician reported that they were informed by the pilot that the aircraft had been struck by a ground service vehicle; and the supervisor allegedly deviated from proper procedure in resolving the damage.
Narrative
On Day 0; while working on Aircraft X; the pilot reported that a ramp belt loader had impacted the #2 engine inlet. This incident clearly required an inlet replacement. Per protocol; Maintenance Control issued a report directing a pylon inspection under Job Card XXXXXXXXX. While one instruction step states N/A" for de-paneling and inspecting the pylon if damage was caused by GSE (Ground Support Equipment); it further specifies that if the damage was caused by a vehicle; a detailed inspection is required.My understanding--and confirmed by Maintenance Control --is that a belt loader qualifies as a vehicle. Therefore; the pylon should be de-paneled and inspected in accordance with the report.Despite this; Supervisor instructed the crew chief to advise me to N/A all inspection-related work. After the crew chief contacted Maintenance Control directly; Maintenance Control reaffirmed that this was a vehicle impact; thus requiring detailed inspections and appropriate documentation.I feel deeply troubled that I had to push back against supervisory direction simply to follow proper safety protocol. Aircraft safety is not negotiable; and I have lost confidence in Supervisor ability to prioritize it appropriately.Cause: This event occurred because Supervisor demonstrated a clear preference for production speed over safety compliance. Supervisor instructed the crew chief to bypass all inspection-related work.Their directive to mark inspection steps as "N/A" directly contradicted the Job Card. This decision reflects a troubling pattern: prioritizing rapid aircraft turnaround and operational shortcuts at the expense of thorough safety procedures. Such actions compromise the integrity of maintenance standards and place aircraft safety at risk.Suggestions: This incident could have been avoided if Supervisor had prioritized safety over production. By bypassing necessary inspections after a confirmed vehicle impact; they compromised standard procedures and put aircraft integrity at risk. I had to fight back against that directive just to do my job safely and uphold the standards that protect our crews and passengers. Safety must always come first."
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.