Air carrier technician reported that they were informed by the pilot that the aircraft had been struck by a ground service vehicle; and the supervisor allegedly deviated from proper procedure in resolving the damage.

Date: 2025-07 · Aircraft: Commercial Fixed Wing · Phase: ground

Anomalies: aircraft-equipment-problem-critical|deviation-discrepancy-procedural-maintenance|deviation-discrepancy-procedural-published-material-policy|ground-event-encounter-vehicle

Synopsis

Air carrier technician reported that they were informed by the pilot that the aircraft had been struck by a ground service vehicle; and the supervisor allegedly deviated from proper procedure in resolving the damage.

Narrative

On Day 0; while working on Aircraft X; the pilot reported that a ramp belt loader had impacted the #2 engine inlet. This incident clearly required an inlet replacement. Per protocol; Maintenance Control issued a report directing a pylon inspection under Job Card XXXXXXXXX. While one instruction step states N/A" for de-paneling and inspecting the pylon if damage was caused by GSE (Ground Support Equipment); it further specifies that if the damage was caused by a vehicle; a detailed inspection is required.My understanding--and confirmed by Maintenance Control --is that a belt loader qualifies as a vehicle. Therefore; the pylon should be de-paneled and inspected in accordance with the report.Despite this; Supervisor instructed the crew chief to advise me to N/A all inspection-related work. After the crew chief contacted Maintenance Control directly; Maintenance Control reaffirmed that this was a vehicle impact; thus requiring detailed inspections and appropriate documentation.I feel deeply troubled that I had to push back against supervisory direction simply to follow proper safety protocol. Aircraft safety is not negotiable; and I have lost confidence in Supervisor ability to prioritize it appropriately.Cause: This event occurred because Supervisor demonstrated a clear preference for production speed over safety compliance. Supervisor instructed the crew chief to bypass all inspection-related work.Their directive to mark inspection steps as "N/A" directly contradicted the Job Card. This decision reflects a troubling pattern: prioritizing rapid aircraft turnaround and operational shortcuts at the expense of thorough safety procedures. Such actions compromise the integrity of maintenance standards and place aircraft safety at risk.Suggestions: This incident could have been avoided if Supervisor had prioritized safety over production. By bypassing necessary inspections after a confirmed vehicle impact; they compromised standard procedures and put aircraft integrity at risk. I had to fight back against that directive just to do my job safely and uphold the standards that protect our crews and passengers. Safety must always come first."

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.