Embraer 170 crew reported a flap fail EICAS message during the climb when retracting the flaps. The crew diverted to an alternate airport and landed.
Synopsis
Embraer 170 crew reported a flap fail EICAS message during the climb when retracting the flaps. The crew diverted to an alternate airport and landed.
Narrative
During the climb out when flaps 0 was selected the aircraft brought the flaps up and the EICAS message flaps fail was displayed. I was PM and cleared the message and grabbed the QRH when prompted. We began running the QRH. When we got to the return flaps to previous position I selected and flaps back to 1 and the first officer mentioned we were now at 250; so I put the lever back to 0 and we slowed to 215 and then proceeded with the checklist. The message stayed so we began talking to figure out the next plan. I called the Flight Attendants to see if they could determine if the flaps were all the way up and after a couple of calls we determined they were. I initially told ATC we had a flap failure and didn't want to climb above 19000 until we had a better idea of what was happening. I told dispatch what was going on and then checked the Flaps descent fail checklist to get an idea of our airspeed and runway length needed. Seeing that our airspeed at 74000 or so pounds would be 186; 9 knots from max tire speed; I told dispatch and eventually ATC that we were requesting priority handling. The initial plan was to head back to ZZZ. Dispatch mentioned we would have better chance of swapping planes at ZZZ1 and we also saw the winds were about 5 or so knots less gusty than ZZZ; so we changed and prepared the plane to land in ZZZ1. We setup the plane and informed the FAs and pax (Passengers) about what happened and what the plan is now. I requested a 20 mile final and we requested an early descent to get out of icing and configured early. Once flaps were selected the Windshear and ground proximity fail EICAS message showed up and I was able to complete those before switching to tower frequency. We had requested crash fire rescue in case of a tire failure or brake fire. I kept the first officer flying as he had more recently done this maneuver in the sim and our contingency plan was for me to do the next ones if we had to go around. We landed and cleared the runway. I shutdown the engines to allow CFR (Crash Fire Rescue) to examine brakes and tires. Their indication of brakes matched my own which had only just gotten in the yellow range. We talked to operations and got a gate and taxied in.
Second reporter narrative
We took off runway XX in ZZZ and while retracting the flaps from 1 to 0 we got the EICAS message saying flaps fail. I was pilot flying called for the autopilot on then we ran the associated QRH procedure. While going through the procedure we had returned the flap handle to the previous position and the flaps did not come down only the slats did. From there we ultimately decided to request priority handling due to our weight and divert to ZZZ1. We set the approach speeds in accordance with the QRH tables and set up for the ILS XXL. While coming through the decent we picked up light rime icing. The winds were gusting but favorable for landing on XXL reducing our ground speed. We landed safely on the first attempt then turned off the runway and had a fire crew inspect our aircraft. They had told us our aircraft looked clear of any smoke; fire; or abnormalities and we decided it was safe to head back to the gate.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.