PAX COMPLAINT IN REBUTTAL TO POSSIBLE CHARGES TO BE FILED BY ACR AGAINST PAX. CABIN ATTENDANT BEHAVIOR AGGRESSION.
Synopsis
PAX COMPLAINT IN REBUTTAL TO POSSIBLE CHARGES TO BE FILED BY ACR AGAINST PAX. CABIN ATTENDANT BEHAVIOR AGGRESSION.
Narrative
WHILE ON THE GND IN ROME ON FLT TO JFK ON NOV/XX/93; I WAS TYPING ON MY LAPTOP COMPUTER WITH THE COMPUTER CASE BEHIND MY LEGS. FLT ATTENDANT X TOLD ME TO PUT MY LAPTOP COMPUTER CASE IN THE OVERHEAD BAGGAGE COMPARTMENT. ONCE I SAT DOWN; I CLOSED THE COMPUTER TOP; AND HELD IT ON MY LAP. MS. X GAVE ME A LOUD; AGGRESSIVE ORDER TO PUT THE LAPTOP ITSELF IN THE OVERHEAD. NOW; THE COMPUTER WAS CLRLY NOT IN USE; AND I FOUND THE TONE OVERLY AGGRESSIVE. I RESPONDED THAT I THOUGHT THAT SHE SHOULD HAVE TOLD ME THAT EARLIER; WHEN I GOT UP TO PUT THE CASE IN THE OVERHEAD. MS. X CONTINUED TO HARASS ME WITH TAUNTS AND THREATS. I MENTIONED THAT I AM A PLT; IN THE HOPE THAT SHE WOULD RELENT; GIVE ME SOME RESPECT; AND UNDERSTAND THAT I UNDERSTOOD THE REGS. STEWARDESS Y WAS A WITNESS TO THIS; SO WERE THE PAX SITTING NEXT TO ME; WHO WILL BE WRITING ACR. NEVERTHELESS; I GOT UP AGAIN AND PUT THE COMPUTER IN THE CASE IN THE OVERHEAD. THIS INSULT CONTINUED EACH TIME MS. X SAW ME DURING THE FLT; WHICH WAS 9 1/2 HRS. WHILE WAITING IN THE BACK OF THE ACFT TO USE THE BATHROOM; MS. X BARKED THAT I HAD TO RETURN TO MY SEAT; AGAIN IN A HARSH; HUMILIATING WAY. PLEASE LET ME STATE THAT I NEVER TOLD HER THAT I WON'T FOLLOW FAA RULES. I MERELY TOLD HER THAT I'M A PLT; AND THAT I UNDERSTAND BOTH THE LETTER AND SPIRIT OF THE LAW. HER RESPONSE WAS ALWAYS OFFENSIVE; AND INSULTING IN FRONT OF MANY PAX AND STEWARDS. ULTIMATELY; MS. X CALLED THE FE TO TALK WITH ME. I GAVE HIM MY NAME AND ADDRESS; AND HE TOLD ME THAT REGRETTABLY; THE FAA WOULD BE GETTING A LETTER. LATER; WHEN THE PIC CAME TO TALK WITH ME; HE EXPRESSED REGRETS THIS WAS HAPPENING; AND SUGGESTED I WRITE THE ACR. I MUST STATE CLRLY: I NEVER DISOBEYED AN ORDER OF THE FLT ATTENDANT. I NEVER 'FLAUNTED' FAA REGS. I ONLY ANSWERED MS. X IN THE TONE IN WHICH SHE ADDRESSED ME. AT ONE POINT; BEFORE THE FE; MS. X YELLED AT ME 'YOU NEED A PSYCHIATRIST! YOU HAVE A PROB TAKING ORDERS FROM WOMEN!' STANDING OVER ME WHILE I WAS SEATED; SEAT BELT FASTENED; SHE SCREAMED; 'WILL YOU OBEY FAA RULES?!' OVER AND OVER. I TOLD HER NOT TO HIT ME; AND SHE SAID 'I DID NOT KNOW YOU HAD CONTAGIOUS DISEASES.' ON DISEMBARKING; I WAS MET BY MS. X AND AN FAA REPRESENTATIVE. BEFORE DEPARTING PAX; I WAS ASKED TO PRODUCE MY AIRMAN'S CERTIFICATE; AND I REPEATED THAT I NEVER CLAIMED IMMUNITY FROM FAA RULES. AT NO TIME DID I IMPEDE SMOOTH OP OF THE ACFT OR CREW. I NEVER THREATENED ANYONE; AND I NEVER GOT PHYSICAL IN ANY WAY. I ONLY TRIED TO REGAIN MY DIGNITY IN THE FACE OF MS. X'S REPEATED PUBLIC INSULTS. I KNOW OF NO FAA REGS THAT I VIOLATED DURING THIS FLT. I DOUBT THE JUSTIFICATION IN COPYING MY AIRMAN'S CERTIFICATE. I WAS A PAYING PAX; NOT A MEMBER OF THE CREW.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.