FREQ ABUSE.

Narrative

THE SUBJECT ACFT LANDED RWY 28R DURING THE PEAK TFC PERIOD OF THE DAY (112 OPS/HR) AND WAS INSTRUCTED TO HOLD SHORT OF RWY 28L ON KILO. ARRS WERE VERY HVY; SIDE BY SIDE (RWYS 28R/28L) AND CLOSELY SPACED. AS A RESULT SUBJECT ACFT HELD POS WHILE SEVERAL ACFT LANDED AND EXITED RWY 28L. DURING THIS TIME SOME OTHER ACFT (SMALLER; E120; B737) WERE TAXIED ACROSS RWY 28L BY THE LCL CTLR. THE SUBJECT ACFT COULD NOT BE CROSSED DUE TO SPACING OF THE ARRS ON RWY 28L AND/OR FREQ CONGESTION. THERE SIMPLY WAS NOT ENOUGH TIME FOR THE LCL CTLR TO ISSUE INSTRUCTIONS TO ALL ACFT WAITING TO CROSS. THE PLT OF THE SUBJECT ACFT THEN USED THE TWR FREQ TO ISSUE A RATHER LONG COMPLAINT ABOUT HAVING TO WAIT SO LONG WHILE OTHER ACFT WERE ALLOWED TO CROSS. THE LCL CTLR RESPONDED IN EQUALLY LONG WINDED STYLE! ALL THIS WHILE VERY HVY TFC WAS LNDG; DEPARTING AND TRANSITIONING IN A VERY COMPLEX ARPT/AIRSPACE WITH ABSOLUTELY MINIMUM SEPARATION! PLTS AND CTLRS MUST USE THE TELEPHONE FOR COMPLAINTS/DISCUSSIONS -- NOT THE RADIO. PLTS MAY GIVE THE CTLR A QUICK REMINDER THAT THEY ARE STILL WAITING -- EG; 'TWR; (CALL SIGN) STILL HOLDING AT (LOCATION).' INAPPROPRIATE USE OF ATC FREQ DURING HVY/COMPLEX TFC/WORKLOAD CAN RESULT IN A SERIOUS COMPROMISE OF SAFETY.