IMPROPER DEP PROCS.

Narrative

IN SUM: PAX LEFT BEHIND. REFUSAL TO RETURN JETBRIDGE TO PLANE. THE FLT WAS OVERSOLD WITH W AND X JUMPSEAT RIDERS STANDING BY AS WELL. BUT THROUGH COORD WITH LOADS; THE AGENTS APPEARED TO BE WILLING TO FILL ALL THE SEATS. AT DEP TIME; THE GND CREW ADVISED WE WOULD BE DELAYED 5-10 MINS FOR BAGS. AT XA25 LCL; THE AGENT BACKED THE JETBRIDGE AWAY FROM THE ACFT TO A DISTANCE OF 7-10 FT; MAKING IT DIFFICULT TO COM WITH HER THROUGH MY SLIDING WINDOW. I ASKED IF SHE GOT EVERYONE ON AND SHE REPLIED THAT ALL SEATS WERE FULL BUT 3 PAX HAD VOLUNTEERED TO TAKE THE NEXT FLT. AT THIS TIME; THE FLT ATTENDANT ADVISED THAT THERE WAS 1 OPEN SEAT IN COACH; SO I ASKED THE AGENT TO BRING THE BRIDGE BACK TO PUT ON 1 OF THE OVERSALES. SHE REFUSED AND GOT ON THE PHONE TO SOMEONE. ONCE OFF THE PHONE; SHE INFORMED ME THE PERSON IN CTL OF THE FLT WOULD NOT ALLOW THE PAX TO BE PUT ON THE FLT. AFTER SEVERAL FUTILE ATTEMPTS TO EXPLAIN OUR BAG DELAY I FINALLY YELLED 'I CAN'T GO ANYWHERE WITHOUT A FINAL BAG LIGHT.' SHE RESPONDED THAT SHE DID NOT CARE TO STAND THERE AND BE YELLED AT. SHE THEN DEPARTED THE JETBRIDGE FOR THE TERMINAL LEAVING US WITHOUT AN AGENT ON THE JETBRIDGE FOR AT LEAST 5 MINS BEFORE WE PUSHED BACK. I BELIEVE THAT IS IN VIOLATION OF FLT MANUAL PART 1; PAGE 5-12; NOT TO MENTION JEOPARDIZING THE SAFETY OF MY PAX AND CREW SHOULD AN EMER EVAC HAVE BEEN NECESSARY DURING THAT TIME FRAME. SINCE I WAS OBVIOUSLY NOT IN CTL OF THIS FLT; WHO DID HAVE THE AUTH TO WASTE 300 DOLLARS WHEN IT DID NOT ADVERSELY AFFECT THE ON-TIME PERFORMANCE OF THE FLT AND IN FACT CREATED A 12 MIN TKOF DELAY DUE TO HAVING AN INCORRECT PAX COUNT ON LOAD CLOSEOUT.