GND CREW PERSONNEL DO NOT PERFORM THE PROPER DEICING CHKS OR PROCS TO ASSURE ACFT IS FREE OF ICE AFTER ACFT HAS BEEN DEICED.
Synopsis
GND CREW PERSONNEL DO NOT PERFORM THE PROPER DEICING CHKS OR PROCS TO ASSURE ACFT IS FREE OF ICE AFTER ACFT HAS BEEN DEICED.
Narrative
DEICER CHKED IN PRIOR TO DEICING AND ASKED THAT I PREPARE FOR DEICING. I ASKED THAT A GOOD PHYSICAL POST DEICING CHK BE PERFORMED. I WAS ASSURED ONE WOULD BE DONE. I OBSERVED DEICING FROM OVERWING EXIT AREA IN CABIN. NO PHYSICAL POST DEICING CHK WAS PERFORMED. DEICER GAVE POST DEICING RPT TO COPLT; WHICH INCLUDED WINGS REINSPECTED AND CLR OF ICE. I TALKED TO DEICER ON RADIO. AFTER MUCH DISCUSSION DEICER ADMITTED NO PHYSICAL POST DEICING CHK HAD BEEN PERFORMED. HE SAID HE WOULD COME BACK TO ACFT AND PERFORM CHK. HE ARRIVED AT ACFT DRIVING BAGGAGE LOADER. HE PLACED A LADDER ON THE R WING AND HAND CHKED THE LEADING EDGE DEVICES. NO POLE CHK WAS DONE. HE THEN DROVE LOADER TO L WING; STOOD ON LOADER AND DID A VISUAL CHK ONLY OF L WING. HE RPTED A PROPER POST DEICING CHK COMPLETED. I ASKED IF HE HAD CHKED BOTH WINGS PROPERLY WITH HAND CHK AND POLE FROM LADDER. THE REPLY WAS AFFIRMATIVE. I ORDERED HIM TO LOWER AFT STAIRS. I PROCEEDED TO RAMP AND MET DEICER. I AGAIN ASKED HIM IF HE USED THE LADDER AND THE POLE TO DO THE POST DEICING CHK. AGAIN; THE REPLY WAS AFFIRMATIVE. AGAIN; HE INSISTED HE HAD. I THEN TOLD HIM I HAD BEEN WATCHING FROM THE CABIN (ALONG WITH SEVERAL NON-REVENUES) AND I KNEW HE WAS LYING TO ME. DEICER THEN SAID HE DID NOT KNOW HE WAS REQUIRED TO DO A PHYSICAL POST DEICING CHK. I ORDERED HIM TO PUT THE LADDER UP TO THE WING SO I COULD PERFORM A PROPER POST DEICING CHK. HE WOULD NOT PUT THE LADDER UP TO ACFT UNTIL I TOLD HIM I WOULD CALL A SUPVR OUT TO RAMP AND HAVE HIM REMOVED FROM THE RAMP. AT THAT POINT ANOTHER MAN ARRIVED AT ACFT. I BELIEVE HE WAS A RAMP SUPVR. THE DEICER PUT ON WING WHILE I BRIEFED SUPVR ON WHAT DEICER HAD AND HAD NOT DONE. I PERFORMED POST DEICING CHK.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.