FLC RPT OF GND CTLR BEHAVIOR AGGRESSION AFTER PIC COULD NOT COMPLY WITH CTLR'S TAXI CLRNC ACCOUNT NON ENGLISH SPEAKING PAX IN THE LAVATORY.
Synopsis
FLC RPT OF GND CTLR BEHAVIOR AGGRESSION AFTER PIC COULD NOT COMPLY WITH CTLR'S TAXI CLRNC ACCOUNT NON ENGLISH SPEAKING PAX IN THE LAVATORY.
Narrative
RAMP CTL ADVISED US OUR GATE WAS OCCUPIED AND TO GO TO THE BALL PARK (HOLD AREA). WE INFORMED EWR GND THAT WE NEEDED TO HOLD. HE INSTRUCTED US TO TAXI VIA TXWY A AND HOLD SHORT OF TXWY RG WHICH WE DID. WHEN STOPPED I MADE A PA THAT WE COULDN'T GET TO OUR GATE. A PAX GOT UP TO USE THE LAVATORY WHICH MEANT WE COULDN'T TAXI. AT THIS TIME EWR GND TOLD US TO TAXI TO THE BALL PARK. THE FO TOLD HIM WE COULDN'T DUE TO THE LAVATORY PERSON. THEN THE FLT ATTENDANT TOLD US 2 MORE GOT UP TO USE THE LAVATORY. I MADE A PA TO HAVE EVERYONE SIT DOWN SO WE COULD TAXI AND I WAS INFORMED THAT THE 2 IN THE LAVATORY DIDN'T SPEAK ENGLISH. WHEN WE WERE READY TO TAXI; RAMP CALLED AND SAID TO TAXI INTO ANOTHER GATE. WHEN WE INFORMED EWR GND OF THIS; HE TOLD US TO HOLD AND LATER CLRED US TO THE GATE; BUT WANTED US TO CALL THE TWR. WHEN I CALLED THE SUPVR HE SAID WE DIDN'T SAY WE HAD FOLKS UP AND THE CTLR SAID WE REFUSED TO TAXI SO WE WOULD AVOID THE BALL PARK. HE SAID HE WOULD REPLAY THE TAPE AND SEE IF THEY WOULD PURSUE IT. UTTERLY RIDICULOUS TO THINK WE WOULD DO THAT. SUPPLEMENTAL INFO FROM ACN 343530: WE HELD THERE FOR ABOUT 8 MINS; THEN GND INSTRUCTED US TO TAXI TO THE HOLDING AREA. AT THAT TIME; THE CABIN CREW INFORMED US PAX HAD GOT UP TO GO TO THE BATHROOM. WE INFORMED GND OF THIS. HE SAID (TWICE) I NEED YOU TO MOVE NOW! THE CAPT THEN INFORMED GND OF SIT.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.