ON BOARD B767-200; PAX BECAME ABUSIVE DURING BOARDING AND FLT. THREATENED CREW AFTER ARR IN CUSTOMS. OBTAINED COPIES OF CREW PASSPORTS FROM AIRLINE PERSONNEL UPON ARR AT DEST.
Synopsis
ON BOARD B767-200; PAX BECAME ABUSIVE DURING BOARDING AND FLT. THREATENED CREW AFTER ARR IN CUSTOMS. OBTAINED COPIES OF CREW PASSPORTS FROM AIRLINE PERSONNEL UPON ARR AT DEST.
Narrative
PAX BECAME VERBALLY ABUSIVE WHEN ASKED TO SEE HIS BOARDING PASS. LATER INFLT BECAME VERBALLY AND ATTEMPTED TO BE PHYSICALLY ABUSIVE. LATER; HAD CREW MEMBERS DETAINED AND HARASSED IN CUSTOMS IN GIG. PAX OBTAINED COPIES OF FLT ATTENDANT'S PASSPORTS BY AIRLINE PERSONNEL IN RIO AND BY CUSTOMS AGENTS. THREAT WAS MADE TO FLT ATTENDANTS BY PAX. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: RPTR STATED THIS FLT WAS DELAYED FOR 2 HRS BEFORE DEP AND PAX WERE COMPLAINING THAT THEY WERE NOT TREATED WELL ON THE GND DURING THE DELAY. RPTR HAD ASKED TO HAVE THE PAX WHO BECAME ABUSIVE REMOVED BEFORE DEP BECAUSE HE WAS VERBALLY ABUSIVE WHEN ASKED TO SEE HIS BOARDING PASS. THE CAPT WENT TO SPEAK TO THE PAX; APOLOGIZED FOR THE DELAY AND DETERMINED THAT THE PAX COULD FLY. RPTR ASKED TO BE REPLACED BUT STATED THERE WAS A MINIMUM FLT ATTENDANT CREW SIT AND RPTR HAD TO FLY THE TRIP. THE PAX DISPLAYED HOSTILITY FOR THE CREW MEMBERS INFLT AND THREATENED TO TREAT THE FLT ATTENDANTS AT THEIR DEST THE WAY THE AIRLINE HAD TREATED HIM. THE PAX PHONED AN ATTORNEY FROM THE ACFT AND WAS ABLE TO OBTAIN COPIES OF THE PASSPORTS FROM THE AIRLINE PERSONNEL AT DEST OF THE FLT ATTENDANTS INVOLVED IN THE ALTERCATION ENRTE AND HAD THEM DETAINED BY CUSTOMS OFFICIALS OF THE COUNTRY OF ARR. RPTR FEARED FOR HIS PERSONAL SAFETY AND ASKED TO BE POSITIONED BACK TO BASE IMMEDIATELY AND HAS REQUESTED NOT TO FLY TRIPS TO THE COUNTRY WHERE THE INCIDENT HAPPENED.
More incidents for this aircraft family →
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.