ON TAXI ON BOARD B757; PAX DISCOVERED IN FIRST CLASS WITH A COACH CLASS SEAT AND REFUSED TO MOVE TO ASSIGNED SEAT. FLC HAD AUTHS MEET ACFT AT DEST.

Date: 1998-06 · Aircraft: Golden Eagle 421

Anomalies: other-unspecified

Synopsis

ON TAXI ON BOARD B757; PAX DISCOVERED IN FIRST CLASS WITH A COACH CLASS SEAT AND REFUSED TO MOVE TO ASSIGNED SEAT. FLC HAD AUTHS MEET ACFT AT DEST.

Narrative

DOOR SHUT; ACFT BEGAN TAXI; #1 FLT ATTENDANT REALIZED THERE WERE 2 MORE PAX IN FIRST CLASS THAN PAPERWORK (GIVEN BY AGENTS AT DEP) INDICATED. SHE CHKED PAX WHO WEREN'T ON PAPERWORK FOR BOARDING PASSES. FIRST PERSON LEFT WHEN ASKED; SECOND PERSON MADE EXCUSES; THEN AFTER TKOF; FEIGNED SLEEPING WHEN SHE KNEW WE NEEDED HER TO CHK LUGGAGE FOR BOARDING PASS. SHE WAS TOTALLY UNCOOPERATIVE; SAID 'THEY' (SOMEONE ON PHONE) TOLD HER SHE WAS IN FIRST CLASS. SHE NEVER FOUND HER BOARDING PASS. CAPT RADIOED LAX; SHE WAS FOUND TO HAVE A Y CLASS SEAT. SHE REFUSED TO LEAVE; KEPT THE #1 FLT ATTENDANT OCCUPIED IN GALLEY AS SHE (PAX) RANTED AND RAVED; THEREBY KEEPING #1 FLT ATTENDANT FROM SAFETY AND SVC DUTIES. COMPANY PERSONNEL AND LCL POLICE MET HER ON LNDG. FROM WHAT I UNDERSTAND; SHE WAS GIVEN A CHOICE -- JAIL OR PAYING FULL UPGRADE COSTS. I BELIEVE SHE PAID UPGRADE. THIS WASN'T CAUGHT AT THE GATE BECAUSE; AS OFTEN HAPPENS; CATERING WAS THROWING ON LAST MIN MEALS AND LAST MIN LUGGAGE WAS BEING STOWED FROM LATE ARRIVING PAX. #1 FLT ATTENDANT WAS TOO BUSY TRYING TO SECURE CABIN AND GALLEY (AS WELL AS OTHER FLT ATTENDANTS IN OTHER CABINS) SO DOOR COULD BE SHUT FOR ON- TIME DEP. SHE DIDN'T HAVE TIME TO CHK PAPERWORK AGAINST ACTUAL PAX IN FIRST CLASS CABIN UNTIL AFTER ACFT TAXIED OFF GATE AND SAFETY VIDEO FINISHED. OFTEN TIMES; LAST MIN PAX GET ON BEFORE THEY CAN BE PUT ON PAPERWORK.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.