WHILE PROVIDING VECTORS TO AN ACFT IN DISTRESS; A TRACON APCH CTLR ACCESSED A NEW; RECENTLY INSTALLED; SECTOR INFO COMPUTER TO OBTAIN CRITICAL ARPT TECHNICAL DATA. THE DATA PROVIDED WAS DETERMINED BY THE CTLR TO BE INSUFFICIENT. THE CTLR PERCEIVES THAT PERTINENT DATA SHOULD HAVE BEEN INPUT AND AVAILABLE TO CTLRS PRIOR TO IMPLEMENTATION.

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ON NOV/XA/98; I HAD AN IFR; WHO WAS INBOUND; DECLARE EMER 30 MI SW OF SAV ARPT. SO I REVECTORED HIM TO THE CLOSEST ARPT 7 MI S OF HIS POS; 2J2. ON OUR VIDEO MAP 5; WHEN KEYED UP; IT HAS A NO INFO THAT COINCIDES WITH AN ARPT. OUR PREVIOUS S-AIDS HAD ARPT INFO WITHIN SECONDS TO GIVE TO PLT. HOWEVER; WE HAVE NEW IDS-4'S NOW AND I WAS UNABLE TO LOCATE ARPT INFO (EVEN CHKED LATER; STILL COULDN'T FIND IT ON IDS-4). I DID USE MY KEYBOARD AND PUT IN A FUNCTION TO GET INFO AND USE FACILITY/ARPT DIRECTORY. THE ACFT; TO MY KNOWLEDGE; LANDED SAFELY. THE REASON I AM WRITING IS SINCE WE HAVE HAD THE IDS-4; THE INFO HAS BEEN MINIMUM OR SOME WORTHLESS. WE DEFINITELY DON'T HAVE EMER ARPT INFO AND THERE HAVE ONLY BEEN A FEW APCH PLATES FOR SAV OR LHW; BUT NONE FOR THE OTHER 4 ARPTS WE CTL. I AM WRITING TO NASA BECAUSE WE GET NEW EQUIP WHICH I LIKE; BUT BECAUSE MGMNT HAS NOT INSERTED PERTINENT INFO FOR CTLRS TO USE; THIS BECOMES USELESS EQUIP. THE AIDS EQUIP WE HAD PREVIOUSLY HAD HAD NO APCH PLATES ON IT. WHEN I DO NEED TO KNOW THIS INFO; I USE THE IAP OR POS BINDER. I WROTE THIS TO NASA BECAUSE I BELIEVE YOU WILL KEEP THIS ON RECORD; AND AT LEAST SOMEONE OTHER THAN MGMNT WILL MAKE NOTE OF THIS SIT. (AND IT WILL BE ANOTHER MONTH BEFORE STAFF WHO CTLS IT COMES BACK.) SOLUTION: STAFF DO THEIR JOB. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: RPTR ADVISED THE FACILITY MGR WAS ABLE TO HAVE THE APPROPRIATE STAFF PERSON ADDRESS THE ISSUE. WITHIN 2 WKS; THE RPTR ADVISED THE EMER ARPT LIST IN THE IDS COMPUTER HAD BEEN UPDATED. THE RPTR WAS CONCERNED THAT IT TOOK AN INCIDENT TO RESOLVE AN ISSUE THAT WAS BROUGHT FORWARD 2 MONTHS PRIOR. WHEN ASKED ABOUT CTLR INPUT FOR THE NEW SYS; THE RPTR WAS NOT AWARE WHO HAD PROVIDED A REVIEW ANALYSIS FROM A CTLR PERSPECTIVE. THE RPTR THOUGHT MGMNT SHOULD HAVE NEVER IMPLEMENTED THE NEW SYS'S AVAILABILITY WITH PARTIAL INFO. ALSO; ADDITIONAL CHARTS HAVE BEEN PROVIDED AT THE CTL SECTORS FOR THOSE OTHER UNCTLED ARPTS HAVING INST ARR DEP PROCS.