FLT ATTENDANT RPT REGARDING A B757 WHICH HAD MECHANICAL PROBS ON TAXI OUT. BECAUSE OF DELAY; A PAX BECAME UNRULY AND HARASSED A FLT ATTENDANT.
Synopsis
FLT ATTENDANT RPT REGARDING A B757 WHICH HAD MECHANICAL PROBS ON TAXI OUT. BECAUSE OF DELAY; A PAX BECAME UNRULY AND HARASSED A FLT ATTENDANT.
Narrative
WE HEADED OUT TO RWY. PAX WERE INFORMED WE HAD A MECHANICAL. WE WENT BACK TO GATE. AFTER ARR AT GATE; PAX STARTED TO MOVE FORWARD TO SPEAK TO THE AGENT. I STARTED GOING FORWARD TO GET AN UNACCOMPANIED MINOR WHO HAD GOTTEN UP AND HEADED TO THE MID LAVATORY. I DIDN'T WANT HIM GETTING OFF THE PLANE; SO I WENT TO BRING HIM TO THE BACK OF ACFT WITH ME. WHILE I WAS IN THE AISLE TRYING TO GET TO THE CHILD; A MALE IDENTING HIMSELF AS A FLT ATTENDANT TOLD ME THE #2 FLT ATTENDANT IN THE REAR WAS BEING VERBALLY BATTERED BY A MALE PAX. I TURNED AROUND TO SEE THE PAX HEADING TOWARDS ME SO I KNEW HE HAD STOPPED BEING ABUSIVE TO FLT ATTENDANT #2. HE SAID HE NEEDED TO TALK TO ME. HE WAS QUITE EXCITED. I TOLD HIM I NEEDED TO GET THE UNACCOMPANIED BOY AND I WOULD HELP HIM. I GOT THE BOY; SENT HIM TO THE BACK. THE MAN STARTED YELLING ABOUT THE SIT (DELAY) AND HOW HE DIDN'T FEEL THE #2 FLT ATTENDANT WAS SYMPATHETIC TO HIS DEMANDS. HE WAS ANGRY THAT WE DIDN'T KNOW ABOUT THE MECHANICAL BEFORE WE LEFT THE GATE AND HE WANTED TO BE COMPENSATED FOR THE DELAY TIME; WHICH AT THAT TIME WAS ONLY 15 MINS. I TOOK HIM UP TO THE CAPT AND WENT TO THE BACK OF THE ACFT TO SEE IF #2 FLT ATTENDANT WAS UPSET AND WE DID A JUICE SVC. THIS PAX FELT THAT HE SHOULD BE GIVEN A FREE TICKET BECAUSE HE WAS BEING INCONVENIENCED BY THIS DELAY. P.S. I FOUND OUT THAT HE DID GET A FREE TICKET.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.