FLT ATTENDANT RPT ON VERBALLY ABUSIVE PAX THAT CAPT HAD GND AGENT REMOVE ON BOARDING IN DFW.

Date: 1999-03 · Aircraft: Commercial Fixed Wing · Phase: ground

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

FLT ATTENDANT RPT ON VERBALLY ABUSIVE PAX THAT CAPT HAD GND AGENT REMOVE ON BOARDING IN DFW.

Narrative

I HAD FINISHED TAKING THE PAX'S TICKET AT THE GATE; AND BOARDED THE PLANE FOR OUR FLT TO LGA. I WAS CLOSING THE FORWARD COAT CLOSET; WHEN A PAX CAME FORWARD FROM COACH AND ASKED ME TO HANG HIS COAT BECAUSE 'IT WAS WORTH MORE THAN OUR SALARIES.' HE RETURNED TO COACH; CONTINUING TO STAND UP; TAKING HIS TIME SITTING DOWN. THE AGENT WAS WAITING TO CLOSE THE DOOR AND HE WAS OBVIOUSLY DELAYING THE FLT. HE MADE A COMMENT TO FLT ATTENDANT #3; A MALE FLT ATTENDANT; ASKING A VERY RUDE QUESTION. THE FLT ATTENDANT #3 RESPONDED BY SAYING; 'THAT'S IT -- YOU'RE OFF THE PLANE.' THE CAPT WAS NOTIFIED OF THE SIT AND REMOVED THE PAX FROM THE ACFT. THE FIRST CLASS PAX SAID HE WAS 'CAUSING PROBS' IN THE TERMINAL ALSO; BECAUSE HE WAS UNABLE TO GET A FIRST CLASS SEAT ON THE FLT TO LGA. THE PAX SVC REPRESENTATIVE CAME ON BOARD THE ACFT; AND REMOVED HIM FROM THE FLT. AS THE PAX LEFT THE ACFT; HE TOLD US TO NOT 'CHEW TOO MANY PILLOWS!' I HAVE NO IDEA WHAT HE MEANT; BUT WE WERE ALL GLAD HE WAS TAKEN OFF THE FLT. THE FLT CONTINUED ON WITH NO FURTHER INTERRUPTIONS.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.