FLT ATTENDANT RPT; A300; JFK-SJU; PAX SMOKING IN LAVATORY; ABUSIVE LANGUAGE TOWARD CABIN CREW.

Date: 1999-04 · Aircraft: A300 · Phase: taxi

Anomalies: deviation-discrepancy-procedural-published-material-policy|deviation-discrepancy-procedural-far|flight-deck-cabin-aircraft-event-smoke-fire-fumes-odor|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

FLT ATTENDANT RPT; A300; JFK-SJU; PAX SMOKING IN LAVATORY; ABUSIVE LANGUAGE TOWARD CABIN CREW.

Narrative

PAX WAS SMOKING THE AFT LAVATORY AND AS SOON AS HE CAME OUT THE LAVATORY; ANOTHER CREW MEMBER AND MYSELF SMELLED THE CIGARETTE SMOKE. THE PURSER APCHED THE PAX ASKING HIM IF HE WAS SMOKING. THE PAX DENIED THE WHOLE SIT; STATING THAT HE DID NOT SMOKE. ON OUR ARR IN SJU; PAX SVC MET THE FLT AND CONFRONTED THE PAX; MEANWHILE THE PAX DENIED THE WHOLE SIT. ALSO UPON LNDG; DURING ACTIVE TAXI-IN; THE PAX STOOD UP AND PROCEEDED TO OPEN OVERHEAD BIN; ENDANGERING THE LIVES OF OTHER PAX. ALSO; HIS FRIEND PROCEEDED TO COMPLAIN TO THE PURSER THAT HE WAS 'RUINING' THEIR VACATION BY CAUSING TROUBLE. THE PAX'S FRIEND ALSO CALLED THE PURSER A '%$&#@ SCUMBAG.' I PERSONALLY THINK THIS PAX SHOULD BE PRESSED WITH CHARGES; DUE TO THE FACT THAT HIS ATTITUDE WAS VERY OFFENSIVE AND WAS VERY RUDE TO THE PURSER. APPARENTLY; I THINK THE PAX EITHER HID THE CIGARETTES OR GAVE THEM TO ONE OF HIS FRIENDS. OUR MAIN CONCERN WAS THE FACT THAT HE COULD HAVE THROWN THE CIGARETTE ANYWHERE IN THE LAVATORY; WHICH COULD HAVE CAUSED FIRE IF IT WAS NOT PUT OUT PROPERLY. ALSO; THE SMOKE DETECTOR DID NOT WORK; SINCE THE LAVATORY WAS SMOKY ONCE HE CAME OUT OF THE LAVATORY. MY WHOLE CONCERN WAS HIS RUDE; BETTER THAN THOU; YOU CAN'T DO ANYTHING TO ME ATTITUDE. P.S. IF WE ARE GOING TO ENFORCE RULES WE MUST HAVE THE PROPER CHANNELS TO BACK US UP.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.