FLT ATTENDANT RPT; S80; HSV-DFW; BEREAVED PAX MISHANDLED BY DFW GND CREW.
Synopsis
FLT ATTENDANT RPT; S80; HSV-DFW; BEREAVED PAX MISHANDLED BY DFW GND CREW.
Narrative
PAX SEATED IN ROW XXF; PAX #1; CAME BACK TO BACK GALLEY WHERE SEVERAL PAX WERE IN LINE FOR THE LAVATORY. SHE APPEARED TO BE CRYING. I ASKED WHAT WAS WRONG. SHE SAID SHE WAS VERY UPSET; HER DAD HAD PASSED AWAY. HE WAS A MILLIONAIRE AND DID NOT LEAVE HER ANY MONEY. I ESCORTED HER BACK TO HER SEAT; TALKING TO HER; TRYING TO CALM HER DOWN. THE YOUNG CHILD IN XXD; I MOVED BY MY JUMP SEAT. SHE SEEMED TO BE UNCOMFORTABLE WITH PAX #1 CRYING. THAT LEFT HER IN THE ROW ALONE. NO ONE WAS IN THE XXE SEAT. I NOTIFIED THE #1 FLT ATTENDANT OF THE SIT AND THAT THE AGENT NEEDED TO BE TOLD OF HER SIT; DUE TO HER CONNECTING TO ANOTHER FLT; SHE MAY NEED ASSISTANCE; THAT PAX #1 WAS VERY DEPRESSED. AFTER LNDG; I ASSISTED PAX #1 UP TO THE GATE; BECAUSE THE AGENT WAS NOT AT THE DOOR OF THE ACFT. MASS CONFUSION WAS VERY APPARENT AT THE GATE. I TOLD THE AGENT THERE; WHO YELLED AT ME; HE DIDN'T WANT TO HEAR IT; TO SEE HIS CSM. I THEN TOLD THE CSM THE SIT AND TOOK HER TO PAX #1. I THEN WENT TO THE ACFT AND THE #1 FLT ATTENDANT HELPED ME GET MY LUGGAGE OFF THE ACFT. I DID NOT SEE PAX #1 WHEN I GOT BACK TO THE GATE; BUT THE CSM WAS PLUCKING TICKETS. PAX #1 SEEMED VERY DEPRESSED. I FEEL SOMEONE SHOULD HAVE MET PAX #1 AT THE ACFT DOOR THAT COULD HAVE ASSISTED HER; WHEELCHAIR; AGENT OR PAX SVCS. IT WAS SO CROWDED WHEN I GOT HER TO THE GATE; I COULDN'T WALK HER THROUGH THE PEOPLE. I HAD TO LEAVE HER LEANING ON THE PLUCKING MACHINE.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.