FLT ATTENDANT RPT; B737; ORD-BOS; WOMAN ASSAULTED FLT ATTENDANT; ARRESTED AND ARRAIGNED IN BOSTON.

Date: 1999-07 · Aircraft: B737 Undifferentiated or Other Model · Phase: cruise

Anomalies: deviation-discrepancy-procedural-published-material-policy|deviation-discrepancy-procedural-far|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

FLT ATTENDANT RPT; B737; ORD-BOS; WOMAN ASSAULTED FLT ATTENDANT; ARRESTED AND ARRAIGNED IN BOSTON.

Narrative

WE JUST LEVELED OFF; THE SEAT BELT SIGN CAME OFF; SO I STARTED SETTING UP THE AFT GALLEY FOR OUR SVC. AS I WAS PULLING OUT CARTS; I LOOKED UP AND NOTICED A WOMAN SITTING ON THE ARMREST OF AISLE CHAIR IN XXD. I STATED 'MA'AM; YOU CANNOT SIT ON THE ARMREST.' SHE REPLIED; 'OH; WELL IS IT OK IF I STAND IN THE AISLE AND TALK TO MY FRIEND?' I SAID 'YES; THAT'S FINE; THANK YOU.' I FINISHED MY DUTIES; THEN WALKED UP TO THE FORWARD PART OF THE MAIN CABIN. HALFWAY UP; A PAX STOPPED ME; BECAUSE THEIR HEADSET WAS BROKEN. SO I WENT BEHIND THE LAST ROW; WHERE WE KEEP A BAG OF HEADSETS. AS I WAS GETTING THE PAX NEW SETS; I LOOKED UP AND BOTH ROW XXD AND THE WOMAN I ASKED TO GET OFF THE ARMREST WERE STARING AT ME. I THOUGHT THEY MAY HAVE ASKED ME FOR SOMETHING WHEN I WALKED BY; BUT DIDN'T HEAR THEM; SO I SAID 'I'M SORRY; DID YOU LADIES NEED SOMETHING?' THE LADY IN XXD SAID 'NO; DO YOU NEED SOMETHING?' WITH AN ATTITUDE. I REPLIED; 'I'M SORRY ARE YOU UPSET I ASKED YOUR FRIEND TO GET OFF THE ARMREST?' THEN XXD STOOD UP; GRABBED ME AT MY FOREARM; TWISTING IT; AND PULLED ME FORCEFULLY INTO THE AFT GALLEY AND STATED: 'WE NEED TO TALK; WHAT'S WITH YOUR ATTITUDE.' I SIMPLY PULLED MY ARM AWAY AND SAID 'EXCUSE ME; BUT YOU CANNOT PHYSICALLY PLACE YOUR HANDS ON A CREW MEMBER AND UNWILLINGLY FORCE THEM TO THE BACK OF THE ACFT. THIS IS A FEDERAL OFFENSE. I AM CALLING THE CAPT TO RADIO AHEAD FOR THE POLICE; THEY WILL MEET THE ACFT AND YOU'LL BE TAKEN.' AT THAT POINT; I TURNED MY BACK TO THE SIT; PICKED UP THE PHONE; CALLED THE CAPT. AT THAT TIME; THE #4 FLT ATTENDANT HAD COME BACK TO SEE WHAT WAS GOING ON. SHE ASKED THE PAX TO RETURN TO HER SEAT; WHICH SHE DID. SHE NO LONGER INTERFERED WITH OUR SVC THE REST OF THE FLT. SHE WAS MET BY MASSACHUSETTS STATE POLICE WHICH ISSUED A SUMMONS.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.