FLT ATTENDANT RPT; B767-300; ORY-MIA; PAX SLAPPED FLT ATTENDANT WHO REFUSED TO PRESS CHARGES.

Date: 1999-07 · Aircraft: B767-300 and 300 ER · Phase: cruise

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

FLT ATTENDANT RPT; B767-300; ORY-MIA; PAX SLAPPED FLT ATTENDANT WHO REFUSED TO PRESS CHARGES.

Narrative

A PAX STRUCK A FELLOW FLT ATTENDANT DURING THE MEAL SVC; BECAUSE SHE ASKED THE PAX TO DISCONTINUE SHAKING THE PAX SEAT IN FRONT OF HIM; WHICH WAS OCCUPIED BY A FEMALE PAX. NO AUTHS WERE CALLED TO THE ACFT UPON LNDG. THE CAPT AND FLT ATTENDANT #1 SPOKE TO PAX; BUT NO AUTHS WERE NOTIFIED. THE PAX DID NOT HURT FLT ATTENDANT #9; BUT HE DID STRIKE HER IN THE FACE. PAX WAS ABLE TO CONTINUE HIS TRAVELS WITH NO REPERCUSSIONS. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR SAID THAT THE INCIDENT HAPPENED BECAUSE A WOMAN HAD RECLINED HER SEAT BACK IN ORDER TO FEED HER BABY. THE MAN SITTING IN BACK OF HER DIDN'T LIKE IT; SO HE STARTED SHAKING HER SEAT. SHE CALMLY TOLD HIM THAT SHE WOULD PUT HER SEAT BACK UP WHEN SHE FINISHED FEEDING HER BABY. THIS MADE HIM MADDER; SO HE SHOOK THE SEAT EVEN MORE. THE WOMAN CALLED THE FLT ATTENDANT (THAT WAS SLAPPED) OVER; TO TELL HER TO ASK THE MAN TO QUIT SHAKING HER SEAT. THE FLT ATTENDANT SAID IF SHE ACTUALLY SAW HIM DO IT; SHE WOULD TELL HIM TO STOP. A MIN LATER; THE FLT ATTENDANT OBSERVED HIM SHAKING THE SEAT; AND TOLD HIM TO STOP -- THAT'S WHEN HE HIT THE FLT ATTENDANT. SHE WAS IN A STATE OF SHOCK THAT HE WOULD ACTUALLY HIT HER; BUT SHE WOULD NOT PRESS CHARGES AGAINST HIM; DESPITE THE URGING OF THE PURSER AND CAPT; AS WELL AS THE OTHER FLT ATTENDANTS. THE CAPT CAME BACK AND TALKED TO THE MAN AND TOLD HIM THAT IF HE HEARD ANOTHER 'PEEP' OUT OF HIM; HE WOULD LAND AT THE NEAREST ARPT AND HAVE HIM REMOVED. THE PAX WAS WELL BEHAVED AFTER THAT. THE VICTIM REFUSED TO PRESS CHARGES; PROBABLY 'BECAUSE SHE WAS A COMMUTER AND DIDN'T WANT TO MISS HER FLT.' THE RPTR SAID THAT THEIR UNION TOLD THEM TO ALL FILE A RPT WITH THEM AND THE ASRS.

More incidents for this aircraft family →

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.