FLT ATTENDANT RPT; B767-300; JFK-LAX; INTOXICATED; VERBALLY ABUSIVE PAX; QUESTIONED BY POLICE.

Date: 1999-07 · Aircraft: B767-300 and 300 ER · Phase: approach

Anomalies: deviation-discrepancy-procedural-published-material-policy|deviation-discrepancy-procedural-far|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

FLT ATTENDANT RPT; B767-300; JFK-LAX; INTOXICATED; VERBALLY ABUSIVE PAX; QUESTIONED BY POLICE.

Narrative

UPON DSCNT; FLT ATTENDANT #3 RPTED TO ME THAT THE PAX IN SEAT X BECAME IRATE WHEN ORDERING 1 LAST DRINK. SHE STATED OUR BAR CART WAS LOCKED AND WE WERE DSNDING INTO LAX. SHE STATED TO ME THAT HE BEGAN USING PROFANITY AND THREATENED TO RPT HER TO THE COMPANY IN A LETTER. THE CAPT OVERHEARD THIS DISCUSSION AND WE BOTH AGREED THAT HE BE DENIED ANY FURTHER ALCOHOL. FLT ATTENDANT #3 WENT BACK TO THE PAX AND TOOK A WITNESS -- FLT ATTENDANT #5; WHO STOOD 2 ROWS BEHIND HER. THE PAX STARTED YELLING AT HER AGAIN (MINUS THE PROFANITIES) AND THEN ACCUSED HER OF BEING THE ONE WHO WAS PROBABLY DRINKING ON THE FLT. THE CAPT CALLED AHEAD FOR THE POLICE TO MEET THE FLT. THEY QUESTIONED PAX SEAT X AND FLT ATTENDANT #3. I WAITED ON THE JETBRIDGE WITH FLT ATTENDANT #5 AND OVERHEARD THE PAX BEING QUESTIONED BY THE POLICE. HE SAID HE 'EXPECTED TO BE COMPENSATED IN A FIRST CLASS WAY BY THE COMPANY' FOR THE INCIDENT. HE ASKED THE POLICE OFFICER; 'SO; DOES THIS HAPPEN VERY OFTEN?' 'UNFORTUNATELY; EVERY DAY;' SAID THE POLICE OFFICER. 'I BLAME THE SVC. IT'S REALLY GONE DOWNHILL.' 'I FEEL SORRY FOR THE FLT ATTENDANTS...THEY DON'T GET TRAINED WELL.'

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.