FLT ATTENDANT RPT; S80; DFW-SAN; VERBALLY ABUSIVE PAX ON BOARDING. OTHER PAX WANTED HIM REMOVED; CAPT REFUSED.

Date: 1999-09 · Aircraft: MD-80 Series (DC-9-80) Undifferentiated or Other Model

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

FLT ATTENDANT RPT; S80; DFW-SAN; VERBALLY ABUSIVE PAX ON BOARDING. OTHER PAX WANTED HIM REMOVED; CAPT REFUSED.

Narrative

I WAS CLOSING OVERHEAD BINS FOR ON-TIME DEP. PAX ASKED ME FOR BLANKET. I TOLD HIM I'D GET BACK TO HIM. I COLLECTED BLANKETS TO PASS OUT; AND HE WAS IN THE AISLE. ASKED WHAT HE WAS LOOKING FOR; HE YELLED 'THE BLANKET I ASKED YOU FOR.' I TOLD HIM I WOULD GET IT FOR HIM. HE YELLED 'I'LL GET IT MYSELF.' HE THEN APCHED ME QUICKLY; AND ONCE AGAIN YELLED; TELLING ME; 'YOU HAVE NO *(&^%$@ RIGHT TO TREAT ME THAT WAY!' I WALKED AWAY. ANOTHER FLT ATTENDANT (MALE) TALKED TO HIM AND; WITH THE COOPERATION OF THE SURROUNDING PAX; TOLD HIM TO STAY IN HIS SEAT AND NOT TO SAY A WORD. OTHER MALE PAX WERE MY 'GUARDS' TO KEEP AN EYE OUT FOR ME. HIS BEHAVIOR MADE OTHERS UNCOMFORTABLE AND WE DID HAVE 1/2 DOZEN PAX ASK HIM TO BE REMOVED. WE HAD ALREADY LEFT THE GATE. THERE WERE NO FURTHER PROBS. IT WAS NOT APPARENT TO ANY OF US WHAT PROVOKED HIS BEHAVIOR. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THEY HAD TIME TO REMOVE THE MAN BEFORE CLOSING THE DOOR AND TAXIING. THE RPTR HAD GONE UP TO THE COCKPIT TO TELL THE CAPT ABOUT HIM; BECAUSE THE OTHER PAX WANTED HIM REMOVED; AS SHE DID. THE CAPT NONCHALANTLY SAID; 'LET'S JUST GO TO SAN DIEGO; IF WE NEED TO; WE'LL JUST DROP HIM OFF SOMEWHERE.' THE MALE PAX SITTING AROUND THE MAN TOLD THE RPTR THAT THEY WOULD KEEP AN EYE ON HIM AND RESTRAIN HIM IF NECESSARY. THE RPTR WAS REALLY DISAPPOINTED IN THE CAPT'S CAVALIER ATTITUDE; BUT RECOGNIZES THAT THERE ARE 2 EXTREMES OF PLTS; 'THE ONES THAT WILL GO OUT OF THEIR WAY TO BACK UP THE FLT ATTENDANTS; AND THE ONES WHO WON'T DO ANYTHING TO HELP.'

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.