FLT ATTENDANT RPT; S80; SNA-DFW; VERBALLY ABUSIVE WOMAN REFUSED TO QUIT DRINKING FROM OWN BOTTLE. POLICE ARRESTED HER AT DFW.

Date: 1999-09 · Aircraft: MD-80 Series (DC-9-80) Undifferentiated or Other Model

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

FLT ATTENDANT RPT; S80; SNA-DFW; VERBALLY ABUSIVE WOMAN REFUSED TO QUIT DRINKING FROM OWN BOTTLE. POLICE ARRESTED HER AT DFW.

Narrative

A FEMALE PAX BOARDED AT LAST MIN CARRYING HER OWN LIQUOR. SHE WAS ADVISED OF THE FAA POLICY REGARDING LIQUOR AND SAID SHE WOULD COMPLY. APPROX 30 MINS AFTER TKOF; I WAS ADVISED OF A FEMALE PAX SITTING IN THE FIRST CLASS LAVATORY WITH THE DOOR UNLOCKED. WHEN I OPENED THE DOOR; SHE WAS DRINKING FROM HER FLASK AND ACCUSED ME OF UNLOCKING THE DOOR. WE DISCUSSED FAA REGS AND SHE STATED SHE WAS A 'GROWN WOMAN AND COULD DRINK' WHEN SHE WANTED TO. AFTER RETURNING TO HER SEAT; SHE CONTINUED TO DRINK AND RETURNED SEVERAL TIMES TO FIRST CLASS TO YELL AT ME. THE CAPT SPOKE TO HER TWICE; BUT SHE CONTINUED TO DRINK; HARASS ALL FLT ATTENDANTS AND PAX IN FIRST CLASS AND COACH. SHE GOT MORE AGGRESSIVE AS THE FLT PROGRESSED. THE DECISION WAS MADE TO LEAVE HER ALONE UNTIL LNDG; WHERE WE HAD POLICE REMOVE HER BEFORE DEPLANING REST OF PAX. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THE WOMAN BROUGHT ON HER OWN BOTTLE BECAUSE WHEN SHE CALLED RESERVATIONS AND ASKED IF SHE COULD THEY REPLIED; 'YES; BUT THE CREW MUST SERVE YOU.' THE RPTR BELIEVES THAT THE WOMAN ONLY HEARD THE 'YES' PART; AND NOT THE REST. THE CREW SPECULATED THAT THE WOMAN WAS DRINKING 'EVERCLEAR;' BECAUSE SHE NEVER SMELLED OF LIQUOR. AT ONE POINT; SHE SAT DOWN IN THE FIRST ROW OF COACH NEXT TO A FAMILY WITH CHILDREN; AND STARTED TAKING OFF ALL HER JEWELRY AND GIVING IT TO THE CHILDREN. SHE DISRUPTED THE WHOLE FIRST CLASS SVC; BECAUSE SHE KEPT COMING UP FROM COACH AND LOUDLY COMPLAINING THAT THE CREW WAS RUINING HER LIFE; AND THAT THEY SHOULD ALL 'GET *&^$%#!' ALL THE PAX WERE 'SPOOKED' BY HER. THE CAPT WAS THE ONE TO MAKE THE DECISION TO LEAVE HER ALONE AND LET HER DRINK OUT OF HER OWN BOTTLE; BECAUSE THEY WOULD HAVE THE POLICE ARREST HER WHEN THEY LANDED. SHE WAS DETAINED BY THEM FOR 4 HRS AND LET GO; BECAUSE SHE HAD NOT PHYSICALLY ASSAULTED THE CREW. THIS IS WHY THE FBI DID NOT GET INVOLVED.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.