FLT ATTENDANT; A300; JFK-SJU; PAX COUPLE THREATENED TO HARM FLT ATTENDANT; TOOK HER PICTURE; MOMENTARILY BLINDING FLT ATTENDANT WHILE DOING SAFETY CHK. POLICE DETAINED PAX.

Date: 1999-11 · Aircraft: A300

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

FLT ATTENDANT; A300; JFK-SJU; PAX COUPLE THREATENED TO HARM FLT ATTENDANT; TOOK HER PICTURE; MOMENTARILY BLINDING FLT ATTENDANT WHILE DOING SAFETY CHK. POLICE DETAINED PAX.

Narrative

PAX DEMANDED SPECIAL MEAL/WAS NOT ORDERED. HAD ALSO BEEN DEMANDING BOTTLED WATER EVERY 20 MINS. RECEIVED WATER FROM SEVERAL CREW MEMBERS. PAPERWORK INDICATES HAD TRIED TO UPGRADE AT GATE AND WAS DENIED. PAX STATED WAS ABLE TO ACT AND DO ANYTHING THEY WANTED. AIRLINE X WOULD COMPENSATE IN SOME FINANCIAL WAY. WANTED NAMES OF CREW MEMBERS -- NOT GIVEN. TOOK CAMERA AND FLASHED RIGHT IN MY FACE. STOLE MY NAME OFF TAG AND THREATENED ME. I HAD NO CONFRONTATION; JUST REQUESTED FROM COCKPIT TO CALL SJU POLICE. THE PAX SAID THEY WOULD USE MY NAME AND PICTURE TO HURT ME. FEMALE WORKED FOR A MAGAZINE. SJU POLICE TRIED TO GET FILM. PAX REFUSED. PAX WENT TO RESTROOM WITH CAMERA. AFTER THAT; CLAIMED THERE WAS NO FILM IN CAMERA. PAX WERE VERBALLY ABUSIVE USING 4 LETTER WORDS. KEPT TRYING TO ENGAGE ME INTO A CONFRONTATION -- EVEN IN POLICE OFFICE. I DID NOT SPEAK TO THEM. I AM CONCERNED THAT THEY HAVE MY PICTURE AND NAME; SINCE THEY THREATENED TO USE IT IN SOME WAY TO 'HURT' ME. THESE PAX STATED THEY WOULD NOT WANT MY JOB; BECAUSE THEY COULD DO TO ME ANYTHING THEY WANTED AND AIRLINE X WOULD BE ON THEIR SIDE. I'VE RPTED THIS TO AIRLINE X AND THE UNION. THEY ALSO STATED FAA WOULD NEVER 'BOTHER THEM AND IT WOULD GO AGAINST CREW MEMBER.' CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR DECIDED TO HAVE THE CAPT CALL FOR THE SAN JUAN POLICE TO MEET THE ACFT; WHEN THE WOMAN TEMPORARILY BLINDED HER WITH HER CAMERA FLASH; WHILE THE RPTR WAS DOING HER FINAL SAFETY CHK. THE CAPT AGREED THAT THIS CONSTITUTED 'INTERFERENCE WITH A CREW MEMBER'S DUTIES.' THE RPTR WOULD LIKE TO FIND OUT WHAT PENALTIES; IF ANY; WERE LEVELED AT THE COUPLE; BUT SHE IS TOO FRIGHTENED TO CALL HER AIRLINE AND FIND OUT THAT; IF NOTHING WAS DONE TO THEM; THEN THEY ARE FREE TO INTIMIDATE OTHER CREW MEMBERS ON FUTURE FLTS.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.