PLT RPT; B777; LHR-EWR. CABIN ATTENDANT INJURED GROIN IN TURB; WORKING A BEVERAGE CART.

Date: 1999-12 · Aircraft: B777 Undifferentiated or Other Model · Phase: cruise

Anomalies: flight-deck-cabin-aircraft-event-other-unknown|inflight-event-encounter-weather-turbulence

Synopsis

PLT RPT; B777; LHR-EWR. CABIN ATTENDANT INJURED GROIN IN TURB; WORKING A BEVERAGE CART.

Narrative

UPON RETURNING TO THE COCKPIT FROM MY BREAK; I FOUND THE PURSER REQUESTING THAT A SUPVR MEET THE TRIP. A FLT ATTENDANT WAS EXPERIENCING GROIN PAIN; WHICH STARTED ABOUT 4 HRS EARLIER; WHILE PUSHING THE CART DURING TURB. HE WALKED OFF THE AIRPLANE AND THROUGH CUSTOMS WITH THE SUPVR. I BELIEVE THEY WERE GOING TO MEDICAL. AT NO TIME DURING THIS FLT DID WE HAVE ANYTHING WORSE THAN LIGHT TURB. I AM VERY CONSERVATIVE ABOUT HAVING THE FLT ATTENDANTS UP. SHORT OF HAVING FLT ATTENDANTS SIT DOWN WHENEVER SEATBELT SIGNS ARE ON; I DON'T KNOW HOW TO PREVENT THESE EVENTS. WHEN I BRIEFED THE PURSER; I SAID 'YOUR SAFETY IS MORE IMPORTANT THAN THE SVC. CONSIDER YOUR SAFETY AT ALL TIMES.' NOTE: SINCE I AM UNSURE OF THE TIME OF THE INCIDENT; I CAN'T ANSWER SOME OF THE ITEMS ON REVERSE SIDE. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THEY WERE COMING BACK FROM LONDON TO NEWARK ON A B777. THAT HE BELIEVES THAT THE FLT ATTENDANTS SHOULDN'T HAVE WAITED TILL LNDG TO TELL HIM OF THE FLT ATTENDANT INJURY. HE WOULD HAVE LIKED TO KNOW ASAP ABOUT CABIN ATTENDANT INJURIES; ESPECIALLY TURB INJURIES. IN HIS PREFLT BRIEFING; HE DIRECTED SOME OF HIS BRIEFING TO THOSE WORKING IN THE AFT PORTION OF THE AIRPLANE; BECAUSE HE KNEW THAT IT CAN SEEM LIKE LIGHT TURB UP FRONT AND MODERATE IN THE BACK. HE ALWAYS TELLS THEM TO CALL HIM IF THE TURB IS TOO BAD. HE FEELS LIKE THE FARS SHOULD HAVE THE FLT ATTENDANTS BUCKLED IN WHENEVER THE SEATBELT SIGN IS ON; AND NOT JUST THE PAX. HE DOESN'T UNDERSTAND WHY FLT ATTENDANTS CONTINUE TO COMPROMISE THEIR SAFETY BY TRYING TO SERVE IN TURB.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.