CABIN ATTENDANT RPT; B777; NRT-ZZZ; US; VERBALLY ABUSIVE PAX DRINKING FROM OWN BOTTLE; THREATENED CABIN ATTENDANT #2. POLICE TOOK PAX OFF IN ZZZ.

Date: 1999-07 · Aircraft: B777 Undifferentiated or Other Model · Phase: cruise

Anomalies: deviation-discrepancy-procedural-published-material-policy|deviation-discrepancy-procedural-far|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

CABIN ATTENDANT RPT; B777; NRT-ZZZ; US; VERBALLY ABUSIVE PAX DRINKING FROM OWN BOTTLE; THREATENED CABIN ATTENDANT #2. POLICE TOOK PAX OFF IN ZZZ.

Narrative

PAX X SEATED IN XX WAS INTOXICATED. HE WAS REFUSED MORE LIQUOR. HOWEVER; HE OPENED A BOTTLE HE HAD PURCHASED FROM DUTY FREE. FLT ATTENDANT TOOK THE BOTTLE FROM HIM. HE PROCEEDED TO WALK UP AND DOWN THE AISLE; BEING LOUD AND TAKING HIS SHIRT OFF. FLT ATTENDANT #2 WAS THE MAIN FLT ATTENDANT WHO CAME IN CONTACT WITH THE PAX. APPARENTLY; THE PAX THREATENED FLT ATTENDANT #2. I DID NOT WITNESS THIS. HOWEVER; I DID GO TALK TO THE PAX AND EXPLAINED TO HIM IF HE DIDN'T QUIET DOWN WE WERE GOING TO LAND. UPON LNDG IN ZZZ; THE POLICE BOARDED THE ACFT AND TOOK THE PAX OFF. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR SAID THAT SHE HEARD SECOND-HAND THAT THE MALE FLT ATTENDANT; WHO DEALT THE MOST WITH THE PAX; WAS ACTUALLY PERSONALLY THREATENED BY HIM. SHE FELT THE FLT ATTENDANT'S GENDER MAY HAVE HAD SOMETHING TO DO WITH HIS LOUD BEHAVIOR; BECAUSE WHEN SHE CAME BACK TO TALK TO HIM; HE QUIETED DOWN AND THEN HE PUT A BLANKET OVER HIS HEAD. THEY HAD TO MOVE A PAX SITTING IN FRONT OF HIM TO BUSINESS CLASS TO GET AWAY FROM THE SCENE. WHEN THEY GOT TO THEIR DEST; THE POLICE (WHO MET THE FLT) HAD EVERYONE STAY IN THEIR SEATS UNTIL THEY CAME ON BOARD AND TOOK HIM OFF; STILL WITH THE BLANKET COVERING HIS HEAD.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.