CABIN ATTENDANT RPT; B767; JFK-LAX. DURING BOARDING; IRATE PAX WOULDN'T TAKE A SEAT; INTERFERED WITH CABIN CREW DUTIES. CAPT HAD HIM REMOVED.

Date: 1999-11 · Aircraft: B767 Undifferentiated or Other Model · Phase: ground

Anomalies: deviation-discrepancy-procedural-published-material-policy|deviation-discrepancy-procedural-far|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

CABIN ATTENDANT RPT; B767; JFK-LAX. DURING BOARDING; IRATE PAX WOULDN'T TAKE A SEAT; INTERFERED WITH CABIN CREW DUTIES. CAPT HAD HIM REMOVED.

Narrative

CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR SAID SHE DIDN'T WRITE A NARRATIVE BECAUSE SHE DIDN'T WITNESS THE INCIDENT. SHE SAID A MAN AND HIS FIANCE GOT TO THE GATE 10 MINS BEFORE DEP; AND THE AGENTS HAD GIVEN THEIR SEATS AWAY. THE MAN WAS FURIOUS WHEN HE GOT ON BOARD AND DEMANDED THE FLT ATTENDANTS DO SOMETHING ABOUT IT. 2 DIFFERENT FLT ATTENDANTS ASKED A COUPLE; SITTING IN THEIR SEATS; IF THEY COULD MOVE FOR THE IRATE COUPLE. BOTH TIMES; THEY SAID 'NO.' THEN THE GUY WENT BALLISTIC AND STARTED SCREAMING AT THE FLT ATTENDANTS TO 'SHUT UP!' HE CARRIED ON IN A TEMPER TANTRUM AND INTERFERED WITH THE CABIN CREW'S SAFETY CHKS; SO FINALLY THE PURSER TOLD THE CAPT ABOUT IT; AND THAT SHE DIDN'T WANT TO BE DEALING WITH HIM AT FL330. THE CAPT HAD THEM REMOVED. HALFWAY DURING THE FLT; THE CAPT FOUND OUT THAT THE AIRLINE HAD BOARDED THE COUPLE ON THE NEXT FLT; LEAVING AN HR LATER. THIS WAS SUPPOSED TO BE AGAINST THE COMPANY'S PROTOCOL; WHICH IS SUPPOSED TO PUT SUCH PAX ON ANOTHER CARRIER TO COOL OFF.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.