MULTIPLE CABIN ATTENDANT RPT; B777; LGA-DFW; INTOXICATED PAX; DRINKING FROM OWN BOTTLE; WAS VERBALLY ABUSIVE TO CABIN ATTENDANT. PLT HAD TO COME BACK AND WARN HIM.
Synopsis
MULTIPLE CABIN ATTENDANT RPT; B777; LGA-DFW; INTOXICATED PAX; DRINKING FROM OWN BOTTLE; WAS VERBALLY ABUSIVE TO CABIN ATTENDANT. PLT HAD TO COME BACK AND WARN HIM.
Narrative
THIS MAN CAME BACK TO THE GALLEY AND STARTED SCREAMING AT ME INCOHERENTLY. AT FIRST I HAD NO IDEA WHAT HE WAS TALKING ABOUT. APPARENTLY; THE PURSER ASKED HIM TO TAKE HIS SEAT; SINCE THE SEATBELT SIGN WAS ON AND IT WAS BUMPY. SHE WAS ON HER WAY BACK TO FIRST CLASS. IT BECAME APPARENT HE WAS INTOXICATED TO HAVE SUCH A CHANGE IN DISPOSITION; AND HE BECAME IRATE OVER BEING TOLD THE SEATBELT SIGN WAS ON; SAID HE DIDN'T HAVE TO SIT DOWN; THAT WE OBVIOUSLY DIDN'T HAVE CHILDREN; THAT HE HAD LIVED IN FT WORTH FOR 16 YRS; AND CONTINUED SCREAMING AT ME; WHEN I SAID THE PURSER WAS JUST DOING HER JOB TO ADVISE HIM OF THE SEATBELT SIGN. HE WASN'T EVEN COHERENT! I CALLED THE COCKPIT TO SEE IF THEY COULD CALM HIM DOWN AND EXPLAIN WHY HE NEEDED TO BE SEATED. ALSO; I WAS SCARED BACK THERE BY MYSELF. ABOUT THE TIME I TRIED TO GET HIM TO TALK TO THE CAPT; ANOTHER FLT ATTENDANT CAME BACK; THEN HE STARTED SCREAMING AT HER. THE CAPT TOLD ME TO 'WAKE UP THE COCKPIT MEMBER ON BREAK AND GET HIM TO COME BACK.' WHEN I LEFT TO GET HIM; HE REALLY STARTED IN ON THE OTHER FLT ATTENDANT AND SHE THOUGHT HE WAS GOING TO HIT HER. THE COCKPIT CREW BROUGHT A MALE FLT ATTENDANT BACK WITH HIM; AND HE TOLD THE MAN TO SIT DOWN; NOT SAY ANOTHER WORD; AND NOT TO GET OUT OF HIS SEAT TILL WE WERE IN DFW. HE COMPLIED WITH THE CAPT'S ORDERS. SUPPLEMENTAL INFO FROM ACN 460233: THE FLT ATTENDANTS SERVING HIM SAID HE HAD A LOT OF WINE AND HAD TO TAKE A BOTTLE FROM HIM THAT HE HAD BROUGHT ON BOARD. FOR THE FIRST TIME IN 30 YRS OF BEING A FLT ATTENDANT; I REALLY HAD A FEELING I WAS GOING TO BE HIT. A YOUNG MALE PAX HEARD IT ALL. HE GAVE US HIS NAME AS A WITNESS. FLT ATTENDANTS SERVING HIM DID NOT KNOW UNTIL LATER IN THE FLT THAT HE HAD HIS OWN BOTTLE.
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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.