CABIN ATTENDANT RPT; B767-300; LAX-PARIS; DEFIANT PAX IGNORED FAA REG. SHOVED A CABIN ATTENDANT. DIVERT TO MSP TO REMOVE PAX. POLICE MET FLT; BUT NO CHARGES FILED BY CREW.

Date: 2000-01 · Aircraft: B767-300 and 300 ER

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

CABIN ATTENDANT RPT; B767-300; LAX-PARIS; DEFIANT PAX IGNORED FAA REG. SHOVED A CABIN ATTENDANT. DIVERT TO MSP TO REMOVE PAX. POLICE MET FLT; BUT NO CHARGES FILED BY CREW.

Narrative

FOREIGN PAX IN COACH STARTED TO INTERFERE WITH CREW DUTIES; WAS RESISTANT TO CREW AUTH AND WHEN I TOLD HIM THAT I WOULD GO TO TALK TO THE CAPT; HE TOLD ME; HE COULD WALK INTO THE COCKPIT ANYTIME HE PLEASED. WHEN I TOLD HIM THAT WAS AGAINST UNITED STATES RULES; HE WAS DEFIANT. THE CAPT SPOKE WITH HIM; BUT COULD NOT GET COMPLIANCE. HE FINALLY DECIDED TO LAND IN MSP TO DEPLANE PAX. NO ARREST OR CHARGES WERE BROUGHT AGAINST HIM. OTHER PAX SEEMED HAPPIER THAT HE WAS OFF THE FLT. OUR NEXT 8 HRS OVER TO FRANCE WAS FINALLY PEACEFUL. THIS PAX WOULD HAVE BEEN A THREAT TO A SMOOTH OP OF THE FLT. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THE TROUBLE STARTED ON BOARDING; WHEN THE PAX WOULDN'T PUT HIS OVERWT BAG AWAY. SHE SAID THAT HE SEEMED VERY ODD AND DISTURBING TO THE OTHER FLT ATTENDANTS AND PAX. ALTHOUGH THIS WAS A NO SMOKING FLT; HE BRAZENLY DISPLAYED A PACK OF CIGARETTES ON THE TRAY TABLE NEXT TO HIM. AT ONE POINT; HE SHOVED A FLT ATTENDANT OUT OF THE AISLE. AT NO TIME DID THE MAN CONSUME ALCOHOL. THE POLICE MET THE FLT IN MINNEAPOLIS AND TOOK HIM OFF THE PLANE. OUTSIDE IN THE BOARDING AREA; THE POLICE WERE HOLDING HIM; AND THE CAPT AND THE RPTR CAME OUT TO TALK TO THE POLICE. THE MAN STARTED THREATENING THE RPTR AND THE CAPT WITH RETALIATION; AND THEN; HE LUNGED AT THE CAPT TO STRIKE HIM. THE CREW DECIDED NOT TO PRESS CHARGES WITH THE POLICE OR FBI; BECAUSE THEY DIDN'T THINK THEY HAD ENOUGH EVIDENCE TO PROSECUTE. THE PAX WITNESSES; THE RPTR AND THE FLT ATTENDANT HE SHOVED; WERE ALL SCARED FOR THEIR LIVES. AFTERWARDS; SHE UNSUCCESSFULLY TRIED TO FIND OUT WHAT HAPPENED TO HIM.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.