C208 PLT CONCERNED WITH ZKC CTLR'S RESPONSE WHEN ATTEMPTING TO ESTABLISH 2-WAY COM.
Synopsis
C208 PLT CONCERNED WITH ZKC CTLR'S RESPONSE WHEN ATTEMPTING TO ESTABLISH 2-WAY COM.
Narrative
I WAS ON AN IFR FLT PLAN FROM HDC TO ICT ON JAN/XA/00. AT APPROX XA30; 40 MI NW OF TULSA; TUL APCH HANDED ME OFF TO ZKC; FREQ 127.8. THE FOLLOWING COM OCCURRED: PLT -- 'ZKC; THIS IS NXXXXX WITH YOU.' ZKC -- NO ANSWER. PLT -- 'ZKC; THIS IS NXXXXX ON 127.8; HOW DO YOU READ?' -- ZKC -- 'I READ YOU LOUD AND CLR NXXXXX. IS THIS YOUR FIRST IFR FLT?' PLT -- 'NO.' ZKC -- 'THEN YOU SHOULD KNOW THAT YOU MUST CALL YOUR ALT WHEN YOU CALL IN. YOU REALLY OUGHT TO BE IN GND SCHOOL.' (SARCASTIC AND DEGRADING TONE.) AIM 5-3-1-2A STATES THAT 'WHEN OPERATING IN A RADAR ENVIRONMENT; THE PLT 'SHOULD' INFORM THE CTLR OF THE ACFT'S ASSIGNED ALT; PRECEDED BY THE WORDS 'LEVEL' OR 'CLBING TO' OR 'DSNDING TO' AS APPROPRIATE.' AIM 4-2-1A STATES 'RADIO COMS ARE A CRITICAL LINK IN THE ATC SYS...THE SINGLE MOST IMPORTANT THOUGHT IN PLT/CTLR COMS IS UNDERSTANDING.' I BELIEVE THAT THIS CTLR'S RESPONSE TO MY RADIO CALL WAS NEGATIVE AND UNNECESSARY. IT WENT BEYOND PROFESSIONALISM AND SHOWED A COMPLETE LACK OF COURTESY. THIS COULD HAVE HAD POTENTIALLY DISASTROUS RESULTS WITH A LESS EXPERIENCED PLT; BY ERODING CONFIDENCE FOR THE REST OF THE FLT. I BELIEVE THAT THIS TYPE OF HIGH-HANDED TREATMENT BY THIS PARTICULAR CTLR IS EXACTLY WHY LESS EXPERIENCED PLTS MAY BE AFRAID TO USE THE RADIO. A LITTLE COURTESY CAN GO A LONG WAY TO KEEPING THAT BOND BTWN PLT AND CTLR STRONG. I THINK THAT THERE ARE ONLY A FEW CTLRS WHO BEHAVE LIKE THIS AND THEY ARE THE ONES WHO SHOULD BE IDENTED; RETRAINED; MONITORED; OR REASSIGNED. A LACK OF COURTESY ONLY INTRODUCES NEGATIVE AND UNNECESSARY FACTORS WHICH CAN CONTRIBUTE TO THE DETERIORATION OF HUMAN PERFORMANCE AND POTENTIALLY JEOPARDIZE AIR SAFETY. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: RPTR PROVIDED NO ADDITIONAL INFO.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.