CABIN ATTENDANT RPT; MD11; MIAMI-BUENOS AIRES; INTOXICATED FEMALE PAX TOOK SLEEPING PILLS; CREATED DISTURBANCE; WHEN NOT SERVED ALCOHOL. AUTHS MET FLT.
Synopsis
CABIN ATTENDANT RPT; MD11; MIAMI-BUENOS AIRES; INTOXICATED FEMALE PAX TOOK SLEEPING PILLS; CREATED DISTURBANCE; WHEN NOT SERVED ALCOHOL. AUTHS MET FLT.
Narrative
I WAS TAKING MEAL PREFERENCES BEFORE TKOF. THE DOOR WAS CLOSED; WE WERE NOT YET TAXIING. I ASKED HER WHAT SHE'D LIKE TO EAT. SHE SAID NO FOOD; JUST MARTINIS. SHE SAID SHE WAS GOING TO TAKE SLEEPING PILLS AND SHE JUST WANTED ALCOHOL. I WENT TO THE PURSER; BECAUSE THE PAX WAS ALREADY DRUNK AND BECAUSE OF WHAT SHE SAID. SHE SAID NOT TO GIVE HER ANY ALCOHOL. OF COURSE; I AGREED. DURING THE BEVERAGE SVC; SHE WANTED MARTINIS; MY CO-WORKER SAID NO. SHE THEN TOOK CLUB SODA AND FROM THAT POINT FORWARD; SHE WAS VERBALLY ABUSIVE TOWARDS ME. SHE SAID SHE WANTED ALL THE FOOD NOW; BECAUSE SHE COULDN'T HAVE ALCOHOL AND SHE WANTED IT IMMEDIATELY. SHE YELLED AT ME; SAYING I WAS A LIAR AND IF I DIDN'T GIVE HER BOTH; I'D REGRET IT OR SOMETHING LIKE THAT. IT WAS A LOT OF STUFF AND I COULDN'T UNDERSTAND HER. I WAS TRYING TO CALM HER DOWN AND DIRECT HER BACK TO HER SEAT. I KEPT TELLING HER TO GO BACK TO HER SEAT; AND I'D GIVE HER ALL THE DESSERT SHE WANTED. SHE WAS OUT OF CTL. THE PAX AROUND ME WERE UNCOMFORTABLE AND CONCERNED. I TOLD HER IF SHE DIDN'T GO BACK TO HER SEAT; SHE WOULD HAVE TO ANSWER TO AUTHS IN BUENOS AIRES; BECAUSE THERE ARE UNITED STATES LAWS SHE MUST ABIDE BY WHILE ON A UNITED STATES AIRLINE. SHE SAID THAT SHE DOESN'T HAVE TO DO WHAT I SAY. IT JUST WENT ON AND ON; UNTIL I WALKED HER BACK TO HER SEAT. I TOOK HER THE OTHER DESSERT AND SHE FLUNG IT BACK AT ME. I TOOK IT AND FINALLY SHE FELL ASLEEP. SHE NEVER SHOULD HAVE BEEN BOARDED. LATER; SHE TOLD THE AUTHS AND THE PURSER; THAT I PUSHED HER DOWN. I GAVE THE PURSER THE NAMES OF 2 PAX WHO SAW THE WHOLE THING.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.