PLT RPT; EMB120. ON BOARDING; ACFT HAD MECHANICAL PROBS. SWITCHED TO ANOTHER PLANE. AGENT BOARDED PAX; WITHOUT FLC ONBOARD. FO STOPPED IT.

Date: 2000-03 · Aircraft: Brasilia EMB-120 All Series · Phase: ground

Anomalies: deviation-discrepancy-procedural-published-material-policy|deviation-discrepancy-procedural-far

Synopsis

PLT RPT; EMB120. ON BOARDING; ACFT HAD MECHANICAL PROBS. SWITCHED TO ANOTHER PLANE. AGENT BOARDED PAX; WITHOUT FLC ONBOARD. FO STOPPED IT.

Narrative

THE ACFT WAS CHANGED FROM SHIP X TO SHIP Y; WHICH ARRIVED LATER THAN ORIGINAL DEP TIME; AS THE FLT WAS DELAYED. THE CAPT NOTICED THAT DEFERRED ITEMS ON SHIP X WERE CRITICAL TO THE FLT. AS PAX WERE BOARDED; CAPT WAS DISCUSSING OPTIONS WITH COMPANY. COMPANY DECIDED TO SWAP ACFT ONCE AGAIN TO SHIP Y. THE CAPT REQUESTED OPS TO SEND DOWN A TICKET AGENT TO DEPLANE ACFT; AS I WENT TO PREFLT SHIP Y. 2 TICKET AGENTS APCHED SHIP X TO DEPLANE THE ACFT. AS THE AGENTS DEPLANED SHIP X THEY IMMEDIATELY SENT THE PAX TO SHIP Y; WHICH WAS WITHOUT A FLT ATTENDANT; WITHOUT A CREW ONBOARD CALL TO OPS AND WITHOUT PRIOR READINESS OF SHIP Y. THE CAPT AND FLT ATTENDANT REMAINED ON SHIP X TO OVERSEE THE DEPLANING. I WAS DOING THE PREFLT OF SHIP Y. AS I SAW THE TICKET AGENT SEND THE PAX TOWARD SHIP Y; I BEGAN YELLING AND WAVING AT THE TICKET AGENT NOT TO SEND THE PAX. THE AGENT IGNORED MY ATTEMPTS TO STOP HER; AND A FEW PAX BOARDED THE ACFT BEFORE EITHER I; OR THE FLT ATTENDANT; WHO RAN ACROSS THE RAMP TO REACH SHIP Y COULD BOARD THE ACFT. THE CAPT LATER EXPLAINED WHAT HAD HAPPENED TO AGENT. AGENT CONFIRMED THAT THE DIRECT XFER OF PAX ACROSS THE RAMP SHOULD HAVE NEVER OCCURRED; BECAUSE THIS WAS NOT A TAUGHT PROC; THE OTHER ACFT WAS NOT DEEMED READY TO BOARD AND THE ACFT WAS WITHOUT FLC AND FLT ATTENDANT.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.