MULTIPLE CABIN ATTENDANT RPT; DC10; HNL-SFO. WOMAN DENIED MEAL CHOICE AND WENT BERSERK; SCRATCHED CABIN ATTENDANT'S ARM. HUSBAND COULDN'T CTL HER. POLICE MET FLT.

Date: 2000-03 · Aircraft: DC-10 Undifferentiated or Other Model · Phase: cruise

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

MULTIPLE CABIN ATTENDANT RPT; DC10; HNL-SFO. WOMAN DENIED MEAL CHOICE AND WENT BERSERK; SCRATCHED CABIN ATTENDANT'S ARM. HUSBAND COULDN'T CTL HER. POLICE MET FLT.

Narrative

A PAX DIDN'T LIKE THE MEAL CHOICE LEFT FOR HER. HER HUSBAND WAS FINE WITH HIS. THEY WERE BOTH SAME; THE PAX BECAME ABUSIVE AND OUT OF CTL -- YELLING; SCREAMING; RANTING. HER HUSBAND COULD NOT CTL HER ACTIONS OR CALM HER DOWN. HER MANNER AND SPEECH WERE OF A PERSON UNDER THE INFLUENCE OF ALCOHOL/DRUGS. HOWEVER; SHE HAD NOT BEEN SERVED ALCOHOL AND HER HUSBAND SAID SHE WASN'T ON ANY MEDICATION. SHE WAS OFFERED AN OPTIONAL MEAL THAT ANOTHER PAX DIDN'T WANT. SHE GRABBED MY FOREARM (AFTER I SET DOWN OTHER MEAL) AND HAD A VICE-LIKE GRIP ON ME; SINKING HER NAILS INTO MY FOREARM. HER NAILS CUT; SCRATCHED AND BRUISED MY ARM. THE ENTIRE TIME; SHE WAS YELLING AT HER HUSBAND AND PUSHING AWAY HIS ARMS; HANDS; AND HIM. SHE WAS TRYING TO GRAB HIS MEAL AND TRAY; WHILE HE WANTED TO EAT IT AND HER OWN AS WELL; SHE WAS RED IN THE FACE; SWEATING AND HAD A MANIACAL LOOK TO HER AND HER MANNERISMS. BY NOW WE HAD TO RESEAT THE COUPLE NEXT TO THEM. SHE WAS YELLING AND PUSHING THEM NOW. HER HUSBAND COULD NOT CTL HER; SHE WAS LIKE A CHILD WHO DOESN'T WANT TO STAY IN HER SEAT AND BEHAVE AND IS HAVING A TANTRUM. HER SPEECH WAS SLURRED AND INCOHERENT. THIS WENT ON FOR ABOUT 1/2 HR TO 45 MINS. I THOUGHT WE MIGHT HAVE TO RESTRAIN HER. SHE FINALLY REGAINED CTL AND WAS QUIET FOR REST OF FLT. CAPT AND FO WERE AWARE OF SIT AND POLICE AND AIRLINE PERSONNEL MET THE FLT. HUSBAND DOWNPLAYED HER CONDITION AS TO BEING TIRED AND HER AGE (68?). SHE CLAIMED SHE DIDN'T REMEMBER ANYTHING AND THAT NOTHING HAPPENED. MY CONCERN IS HER HUSBAND'S LACK/DENIAL OF HER MENTAL CONDITION. HE DIDN'T (NOT COULDN'T) ANSWER POLICE QUESTION OF WHETHER SHE 'SHOULD' BE ON MEDICATION. HIS LACK OF CTL; IE; BEING ABLE TO HANDLE HER AT THESE TIMES. WE COULDN'T MAKE AN EMER LNDG TO REMOVE HER; HENCE THE POSSIBLE NEED TO RESTRAIN HER (OR BOTH); IF WE HAD TO. SUPPLEMENTAL INFO FROM ACN 468564: SHE SAID 'MY HUSBAND IS A DOCTOR AND SO AM I.' I SMELLED ALCOHOL ON HER BREATH WHEN SHE WAS TELLING ME THAT HER HUSBAND WAS ANNOYED WITH HER.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.