CABIN ATTENDANT RPT; F100; DFW-ORD. PAX WOULDN'T TURN OFF 'MOTOROLA' PAGER ON DSCNT AND LNDG; CLAIMED MOTOROLA PRODUCTS DON'T AFFECT ACFT SYS.

Date: 2000-04 · Aircraft: Fokker 100

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-passenger-misconduct|flight-deck-cabin-aircraft-event-passenger-electronic-device

Synopsis

CABIN ATTENDANT RPT; F100; DFW-ORD. PAX WOULDN'T TURN OFF 'MOTOROLA' PAGER ON DSCNT AND LNDG; CLAIMED MOTOROLA PRODUCTS DON'T AFFECT ACFT SYS.

Narrative

A PAX; MR XX; REFUSED TO TURN OFF AND DISCONTINUE USING HIS 2-WAY PAGER. AS I WAS DOING MY FINAL SAFETY CHK PRIOR TO LNDG; I HEARD THE PAGER GO OFF. I SAW MR XX GET HIS PAGER OUT. WHEN I REALIZED HE WAS NOT TURNING IT OFF; I ASKED HIM TO TURN IF OFF. (THE PA HAD ALREADY BEEN MADE.) I STRAPPED INTO MY JUMP SEAT AND OBSERVED HIM STILL REPLYING TO THE PAGE. I GOT UP AND TOLD HIM TO STOP USING HIS PAGER. HE TOLD ME IT WAS OK; BECAUSE IT WORKS. I TOLD HIM THE FAA AND FCC PROHIBIT USE OF CELL PHONES AND 2-WAY PAGERS ON BOARD. HE CLOSED THE PAGER; BUT DID NOT TURN IT OFF. HE CONTINUED TO WRITE HIS MESSAGE; AS WE PULLED UP TO THE GATE. HE TOLD ME THAT HE WORKED FOR MOTOROLA AND IT IS OK TO USE MOTOROLA PRODUCTS; BECAUSE THEY DON'T INTERFERE WITH ACFT SYS. I TOLD HIM THE RULE DOES NOT APPLY TO SPECIFIC BRANDS -- ALL 2-WAY PAGERS AND CELL PHONES ARE PROHIBITED ON BOARD. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THE MAN SAID HE WAS IN TOP MGMNT FOR MOTOROLA AND THEREFORE HE KNEW WITHOUT A DOUBT THAT MOTOROLA PRODUCTS DON'T INTERFERE WITH THE AIRPLANE'S INSTS. AFTER LNDG; THE RPTR STUCK HER HEAD INTO THE COCKPIT AND ASKED THE CAPT IF HE HAD HEARD ABOUT THE MOTOROLA CLAIM. THE CAPT SAID HE HADN'T; SAYING THAT ALL CELL PHONES AND LAPTOPS MUST BE TURNED OFF. JUST THEN; THE MAN WAS DEPLANING AND OVERHEARD WHAT THE CAPT HAD SAID; AND BRIEFLY ARGUED WITH THE CAPT. AS THE MAN HEADED DOWN THE JETBRIDGE; THE CAPT ASKED THE RPTR IF SHE WANTED HIM TO FOLLOW THE MAN. INSTEAD; SHE WENT OUT TO SEE IF HE HAD A CONNECTING FLT; SO AS TO WARN THE NEXT CREW; BUT HE DIDN'T. THE RPTR BELIEVES THAT SINCE HE HAD BEEN THE TYPE OF PAX THAT WAS DISSATISFIED WITH EVERYTHING OFFERED TO HIM ON THE FLT; THAT THE MOTOROLA CLAIM WAS JUST A LOT OF HOT AIR.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.