PLT RPT; A300; MIA-BGI. PAX CRYING IN MIA BOARDING AREA DUE TO CAR INJURY; STOMACH HURT. GATE AGENT DIDN'T INFORM THE CAPT ABOUT IT; NOR DID CABIN ATTENDANTS.
Synopsis
PLT RPT; A300; MIA-BGI. PAX CRYING IN MIA BOARDING AREA DUE TO CAR INJURY; STOMACH HURT. GATE AGENT DIDN'T INFORM THE CAPT ABOUT IT; NOR DID CABIN ATTENDANTS.
Narrative
AFTER LNDG IN BGI; WE WERE INFORMED THAT A PAX HAD BEEN CRYING DURING BOARDING IN MIAMI. WHEN ASKED WHAT WAS WRONG; THE PAX SAID SHE HAD BEEN INJURED IN AN AUTO ACCIDENT AND THAT HER STOMACH HURT. FURTHER INQUIRY REVEALED THAT THE PAX HAD TOLD THE GATE AGENT ABOUT THE INJURY. THE AGENT DID NOT INFORM THE CREW. I WISH THE FLT ATTENDANTS HAD INFORMED ME AT THE GATE IN MIA; AND I FEEL THAT THE AGENT SHOULD HAVE CONTACTED THE FLC WHEN BOARDING THIS PAX. IF THE COMPLAINT CENTER WAS CONTACTED BY THE AGENT; WE WERE NOT NOTIFIED. THIS COULD HAVE BEEN A SERIOUS INFLT PROB AND SHOULD HAVE INVOLVED THE COMPLAINT CENTER. I WOULD GREATLY APPRECIATE MORE EMPHASIS TO GATE AGENTS AND FLT ATTENDANTS OF THE IMPORTANCE OF KEEPING THE CAPT INFORMED. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE CAPT (RPTR) SAID THAT HIS MAIN COMPLAINT WAS THAT THE GATE AGENT SHOULD HAVE INFORMED HIM ABOUT THE WOMAN; AND ALSO; THE FLT ATTENDANTS. THE LEAD FLT ATTENDANT THOUGHT THE AGENT HAD TOLD HIM ABOUT THE WOMAN; AND THE AGENT THOUGHT THAT THE FLT ATTENDANTS WOULD HAVE TOLD HIM. THE WOMAN SETTLED DOWN MID-FLT AND WAS NOT MET BY A WHEELCHAIR.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.