CABIN ATTENDANT RPT; B767; JFK-SXM. PAX VERBALLY ABUSIVE TO CABIN ATTENDANT AND TO SECURITY; WHEN THEY MET FLT. OTHER PAX MOVED AWAY FROM ABUSIVE MAN. SECURITY HAULED HIM OFF.
Synopsis
CABIN ATTENDANT RPT; B767; JFK-SXM. PAX VERBALLY ABUSIVE TO CABIN ATTENDANT AND TO SECURITY; WHEN THEY MET FLT. OTHER PAX MOVED AWAY FROM ABUSIVE MAN. SECURITY HAULED HIM OFF.
Narrative
A PAX IN SEAT XX (MR X) WAS EXTREMELY ABUSIVE TO THE FLT ATTENDANTS ON THE CREW. WE THOUGHT AT ONE POINT HE WAS GOING TO BE PHYSICALLY ABUSIVE TO ONE FLT ATTENDANT; SO WE TRIED TO STAY CLR OF HIM; BECAUSE WE THOUGHT HE MIGHT BE MENTALLY ILL. THEN; HE STARTED VERBALLY ASSAULTING US; CALLING ONE FLT ATTENDANT A MORON; AND THAT HE WAS ENTITLED TO DO SO; BECAUSE HE PAID FOR A TICKET. OTHER PAX WERE COMPLAINING. THEY TRIED TO MOVE TO ANOTHER SEAT. IT GOT SO BAD; WE HAD SECURITY MEET HIM IN SXM. WHEN SECURITY MET HIM; HE STARTED YELLING AT THEM AND WAS ALSO VERBALLY ABUSIVE. HE SAID THAT HE WAS GOING TO CALL THE NAACP; AND HE BASICALLY LOST IT. THEY SAID THEY WOULD TAKE OVER FROM THERE. THIS MAN MADE A LOT OF PAX VERY UNCOMFORTABLE ON THE TRIP. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR SAID THAT THE MAN HAD BEEN DRINKING; BUT THAT DIDN'T SEEM TO BE THE REAL PROB; WHICH WAS THAT HE WAS MORE PARANOID AND DELUSIONAL. THE REAL TROUBLE STARTED WHEN HE ASKED FOR ANOTHER MUFFIN. ONE OF THE FLT ATTENDANTS GAVE HIM ONE IN A NAPKIN AND HE COMPLAINED THAT HER HANDS HAD TOUCHED IT. HIS LOUD TIRADE BEGAN AT THIS TIME.
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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.