CABIN ATTENDANT RPT; B767-300; LAX-JFK. CABIN ATTENDANT WOKE WOMAN UP TO SERVE SPECIAL MEAL. HUSBAND IRATE; SAT IN CABIN ATTENDANT'S JUMP SEAT. FAR VIOLATION. THREATENED CABIN ATTENDANT.

Date: 2000-04 · Aircraft: B767-300 and 300 ER · Phase: cruise

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

CABIN ATTENDANT RPT; B767-300; LAX-JFK. CABIN ATTENDANT WOKE WOMAN UP TO SERVE SPECIAL MEAL. HUSBAND IRATE; SAT IN CABIN ATTENDANT'S JUMP SEAT. FAR VIOLATION. THREATENED CABIN ATTENDANT.

Narrative

IT ALL STARTED WHEN I WOKE UP MRS X FOR HER SPECIAL MEAL. MR X WAS SITTING IN THE ROW BEHIND HER AND GOT UPSET WHEN I WOKE MRS X FROM HER SLEEP. I APOLOGIZED AND TOLD HIM I WAS JUST GIVING HER THE SPECIAL MEAL THAT SHE HAD PUT IN A REQUEST FOR. LATER ON AFTER THE MEAL SVC; MR X BROUGHT HIS SON TO USE THE LAVATORY. WHEN HE CAME OUT; HE SAT ON THE RWY 4R JUMP SEAT. I WAS SITTING ON THE 4RC JUMP SEAT; SO I TURNED TO PAX X AND TOLD HIM HE WAS NOT ALLOWED TO SIT IN A FLT ATTENDANT JUMP SEAT. HE IGNORED ME AND SO I TOLD HIM ONCE AGAIN. HE GOT UPSET WITH ME ONCE AGAIN AND ASKED ME WHY DID I WAKE HIS WIFE UP WHEN SHE WAS SLEEPING. I REALIZED HE WAS STILL UPSET FROM THE INCIDENT THAT OCCURRED EARLIER. I EXPLAINED WHY AND HE GOT UP AND YELLED AT ME TO 'GET UP.' I TURNED TO HIM AND EXPLAINED TO HIM THAT HE SHOULD SPEAK TO ME IN A MORE RESPECTFUL WAY AND I WAS NOT A CHILD. IF HE WANTED TO GET BY; HE SHOULD ASK IN THE 'PROPER WAY.' HE TOLD ME I 'NEEDED TO SHOW HIM RESPECT.' HE SAID EXCUSE ME; AND SO I GOT UP TO LET HIM GET BY ME. HE THEN GOT IN MY FACE; SHOUTING AT ME THAT I AM RUDE AND DISRESPECTFUL AND HE WANTED MY NAME. I TOLD HIM I COULD NOT GIVE HIM MY NAME; SO HE TOLD ME HE WOULD GET IT FROM THE CAPT. PAX X WAS VERBALLY ABUSIVE AND DID NOT KNOW HOW TO CTL HIS TEMPER. HE WAS RUDE THROUGHOUT THE ENTIRE FLT AND ALSO OFFENDED SOME OF THE OTHER CREW MEMBERS. I RPTED THE INCIDENT TO THE #1 FLT ATTENDANT. I FIGURED PAX X COULD HAVE PUT IN A REQUEST TO HAVE HIS WIFE UNDISTURBED WHILE SHE SLEPT AND WE WOULD HAVE BEEN HAPPY TO COMPLY WITH HIS WISHES.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.