CABIN ATTENDANT RPT; B767; SFO-JFK. INTOXICATED PAX VERBALLY; PHYSICALLY ASSAULTED WOMAN AND MALE PAX; SOILED LAVATORY; ROAMED PLANE SHOUTING OBSCENITIES. CALL FOR AUTHS.

Date: 2000-05 · Aircraft: B767 Undifferentiated or Other Model · Phase: cruise

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

CABIN ATTENDANT RPT; B767; SFO-JFK. INTOXICATED PAX VERBALLY; PHYSICALLY ASSAULTED WOMAN AND MALE PAX; SOILED LAVATORY; ROAMED PLANE SHOUTING OBSCENITIES. CALL FOR AUTHS.

Narrative

I WAS ADVISED BY FLT ATTENDANT #2; THAT PAX MR X; IN SEAT XH WAS VIOLENTLY KICKING THE SEAT OF PAX MS Y IN SEAT XH; WHILE CURSING. I SPOKE WITH THE PAX AND WE NEEDED TO MOVE HIM TO ANOTHER SEAT; AS HE CONTINUED TO KICK THE SEAT AS SOON AS I WOULD LEAVE. HE KICKED AND POUNDED ON THE BATHROOM DOOR; SOILED THE INTERIOR AND REPEATEDLY REQUESTED MORE ALCOHOL. HE WOULD ROAM AROUND THE AIRPLANE; HARASSING THE FLT ATTENDANTS FOR MORE COCKTAILS; AS SOON AS I WOULD LEAVE HIS SIDE. I KEPT THE CAPT INFORMED AND HOPED TO CONTAIN THE SIT. WHEN I LEARNED THAT HE VERBALLY THREATENED PAX MR YY IN SEAT YY; IT WAS DECIDED TO HAVE THE AUTHS MEET THE FLT. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT SHE DIDN'T KNOW IF THE MAN WAS DRUNK WHEN HE BOARDED IN BUSINESS CLASS; BECAUSE SHE WAS WORKING FIRST CLASS. THE WHOLE INCIDENT STARTED WHEN THE MAN TAPPED ON THE WOMAN'S SHOULDER SITTING IN FRONT OF HIM AND TOLD HER THAT HE HAD A PROB WITH THE MAN SITTING NEXT TO HER. HE HAD NEVER MET EITHER OF THEM BEFORE; BUT JUST STARTED TO GO SUDDENLY CRAZY. HE SAID HE WAS GOING TO 'SIT ON HIS *&%$#$ HEAD; AND KILL HIM.' THE INNOCENT MAN SAID THAT HE WAS AFRAID TO GET OFF THE AIRPLANE WITH THIS GUY FOLLOWING HIM. THE POLICE CAME ONBOARD IN JFK; HANDCUFFED HIM AND LED HIM OFF BEFORE THE OTHER PAX GOT OFF.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.